Telesales & Customer Service

Position: Telesales & Customer Service
Our client is seeking a motivated and dynamic Telesales & Customer Service to join their team. This role combines, customer service and sales support responsibilities, with a strong focus on managing customer enquiries, promoting our products and services, generating leads through effective communication and providing timely support to the sales team.

Client Details

This is an established organisation within the retail industry, offering a professional and supportive work environment. The company operates as a small-sized business, ensuring a close-knit team atmosphere and opportunities for individual contributions to make an impact.

Description

The key responsibilities:

Act as the first point of contact for customer queries via phone and email.
Provide timely and professional support to resolve customer issues or escalate where necessary.
Take ownership of after-sales care, including contacting customers regarding deliveries and updates.
Ensure a positive customer experience by maintaining strong relationships and delivery excellent service.
Assign incoming leads to the appropriate Regional Sales Managers (RSMs).
Generate new leads through market research and effective communication.
Assist with preparing, issuing and following up on customer quotes and proposals.
Track outstanding quotes and proactively follow up with customers to support conversion.
Identify upselling and cross-selling opportunities during customer interactions.
Where applicable, take ownership of leads from initial contact through to order completion.
Maintain accurate records in the CRM system, ensuring visibility of leads, quotes and customer activity.

Profile

A successful Telesales & Customer Service professional should have:

Proven experience in customer service, sales support or administrative role.
Strong communication skills, both verbal and written, with a professional and customer-focused approach.
Strong organisational skills and time management skills; with the ability to prioritise tasks in a busy environment.
High attention to detail and accuracy when handling customer information, purchase orders and quotations.
Problem-Solving - proactive in identifying issues and finding practical solutions.

Experience with CRM software.
Ability to work collaboratively with colleagues across departments as well as independently.

Job Offer

Competitive salary ranging from £25,200 to £28,000 per annum.
Permanent full-time opportunity in Hythe.
OTE £4k
Opportunities to grow professionally.
Additional benefits to be discussed