×
Register Here to Apply for Jobs or Post Jobs. X

Customer Service Manager

Job in Kent, Kent County, TN231, England, UK
Listing for: Reed
Full Time position
Listed on 2026-06-11
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM, Client Relationship Manager
  • Management
    Client Relationship Manager
Salary/Wage Range or Industry Benchmark: 27000 - 28000 GBP Yearly GBP 27000.00 28000.00 YEAR
Job Description & How to Apply Below

Reed Business Support are pleased to be recruiting for a Customer Service Manager on behalf of our established client based in Ashford. This senior-level opportunity is ideal for a confident leader with a passion for delivering exceptional customer experiences and driving team performance.

As the Customer Service Manager, you will oversee daily operations, lead a team, and implement strategies to enhance service quality and efficiency.

About the Role:

  • Managing and developing a customer service team
  • Monitoring KPIs and driving continuous improvement
  • Handling escalated customer queries and complaints
  • Developing service processes and training programmes
  • Collaborating with internal departments to improve customer journeys

About You:

  • Proven experience in a senior customer service role
  • Strong leadership and team management skills
  • Excellent problem-solving and decision-making ability
  • Experience working with KPIs and performance metrics
  • Professional, empathetic, and customer-focused approach

Salary & Working Pattern:£27,000 - £28,000 per annum

Full-time, Monday to Friday

Benefits:

  • Bonus scheme based on performance
  • 25 days annual leave + bank holidays
  • Private healthcare contribution
  • Career development opportunities
  • Modern office environment

If you are interested in this Customer Service Manager role, please apply today. Reed Business Support look forward to helping you take the next step in your leadership career.

Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
 
 
 
Search for further Jobs Here:
(Try combinations for better Results! Or enter less keywords for broader Results)
Location
Increase/decrease your Search Radius (miles)
0
200
Filters
Education Level
Experience Level (years)
Posted in last:
Salary