Customer Service Advisor

Customer Care Advisor Red Recruitment is recruiting compassionate, resilient and people-focused individuals to join our client in TQ10 9GQ
as a Customer Care Advisor. You will support families who are making important decisions about care for their loved ones - listening, reassuring, guiding and being a steady voice. This is a temporary contract with the potential to become permanent. Benefits and Package for Customer Care Advisor :
Salary : £12.71 Per Hour

Hours:

Mon-Fri 8-6 Sat-Sun 9-5 (will do one day on a weekend) every weekend and have a day off in the week. Will be a set rota

Contract:

Temporary with potential to become permanent

Location:

TQ10 9GQ

Start Date:

ASAP Competitive Holiday Opportunity to progress personally and professionally Achievable targets

Key Responsibilities of Customer Care Advisor:
Act as the first point of contact for all new and existing care enquiries across calls, voicemails and webforms Listen to families' needs, providing empathetic, clear and reassuring guidance Confidently guide conversations towards booking care home show rounds Take full ownership of each enquiry from initial contact through to admission Schedule and conduct follow-up calls to support families throughout their journey Liaise closely with care home teams to coordinate visits and pre-admission assessments Arrange second viewings and post-visit check-ins to address outstanding questions Build trusted relationships with families during significant life transitions Professionally handle and direct calls from suppliers, relatives and job applicants Key Skills and

Experience of Customer Care Advisor:
Excellent Customer Service skills - telephone and written Stay calm and reassuring in sensitive situations Organisational skills Naturally show empathy and patience Communicate with warmth and clarity Take ownership and follow through Motivated by helping people make informed decisions If you have the relevant skills and experience and are interested in the position as a Customer Care Advisor, please apply now!

Red Recruitment (Business)