Service Supervisor

We are seeking an experienced Service Supervisor to join a reputable dealership in Maidstone, Kent. This is an excellent opportunity for a motivated motor trade professional to advance their career within a leading dealership environment. The Service Supervisor role offers a chance to lead a dedicated team and deliver exceptional customer service while driving department success.

Benefits of the Service Supervisor:

Competitive salary (to be discussed upon application)
Company car (model to be confirmed)
Departmental bonus scheme
Customer satisfaction bonus scheme
Upsell bonus scheme
Monday to Friday working hours, 08:00 – 18:00
One in three Saturdays, 08:00 – 13:00, paid additionally
Supportive management team with clear career progression pathways

Duties of the Service Supervisor:

Lead, manage, and develop the Service Supervisor team to ensure high levels of customer service and operational efficiency
Oversee daily front-of-house activities, managing customer appointments, check-ins, and waiting times
Manage effective communication between departments to optimise workflow
Handle escalated customer concerns professionally and resolve issues promptly
Drive customer satisfaction and improve NPS KPIs through continuous improvement initiatives
Support Service Advisors in achieving performance targets, including upselling and customer retention
Maintain compliance with company policies and operational standards
Contribute to departmental projects aimed at process improvement and service excellence

Requirements of the Service Supervisor:

Proven experience in a service or workshop supervisory role within the motor trade
Strong leadership and team management skills
Excellent communication and customer service abilities
Ability to professionally handle customer complaints and resolve issues
Organisational skills with strong attention to detail
Flexibility to work Saturdays on a rota basis
A passion for delivering excellent customer service and leading a team

If you are a dedicated Service Supervisor seeking to make a significant impact within a busy dealership and develop your automotive career, we want to hear from you.

Contact Rhys Woods, Automotive Recruitment Specialist at Perfect Placement covering Maidstone and Kent today to discover more about this fantastic opportunity.

Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Job get in touch today