Regional Service Manager

Lead with Purpose. Empower Independence.

At Hft, a leading Social Care provider, we stand alongside learning disabled adults, empowering them to live life their way. As a Regional Service Manager, you’ll oversee a group of supported living services and residential homes, guiding and inspiring teams to deliver person-centred support that enables people to thrive.

You’ll work closely with your service managers to create an environment where learning disabled adults feel valued, empowered, and in control of their lives. Your leadership will shape services that promote independence, achievement, and choice, while supporting your teams to grow, succeed, and flourish.

As a Regional Service Manager, you’ll be at the heart of your Region, leading and inspiring your teams across multiple locations, ensuring that people we support live fulfilling, valued, and independent lives. You’ll:

• Provide visible, values-driven leadership, role-modelling Hft's culture and behaviours across your region
• Oversee safe, high-quality, person-centred care across Supported Living and Residential Care settings
• Oversee and support a team of managers holding CQC registration for their services
• Be accountable for operational performance, including KPIs, metrics, and regulatory standards
• Implement strategic and operational frameworks that turn the "Your Life. Your Way." vision into everyday practice.
• Support and develop your leadership team, fostering an inclusive, positive culture that promotes growth and engagement
• Collaborate with peers and senior managers to shape and deliver regional objectives
• Resolve complex care and support issues, using insight and data to drive effective, sustainable solutions
• Monitor performance, staffing levels, and recruitment to ensure safe and sustainable services
• Build trusted relationships with families, carers, partners, and external agencies
• Champion continuous improvement, innovation, and quality across all services in your region

You’re passionate about enabling learning disabled adults to live life their way. You bring:

• Experience leading services for learning disabled adults, ideally across multiple locations.
• A Level 5 Diploma in Leadership and Management for Adult Care (or willingness to complete).
• Strong leadership skills that empower teams, promote independence, and create positive outcomes
• Excellent communication and relationship-building skills.
• A proactive, warm, and inclusive approach that inspires confidence and collaboration.
• A valid driving licence and access to your own transport.

Joining Hft means becoming part of a team that believes every learning disabled adult should have the opportunity to live life their way. We’re a social care provider with a clear focus on the people we support, and we’re committed to delivering high-quality, sustainable services.

You’ll be part of a supportive, inclusive organisation where your leadership makes a real and lasting difference. Our values guide everything we do: we’re diverse and inclusive, kind and compassionate, positive and solution-focused, and visionary about what the best life possible looks like.

• The chance to make a meaningful difference in the lives of learning disabled adults and their families.
• A warm, supportive, and inclusive team culture.
• A role with real impact, where your work empowers others.
• 33 days' annual leave (including bank holidays)
• Access to award-winning training and career development
• Flexible pay options via Wagestream
• Wellbeing support including Digital GP, counselling, and mental health services
• Discounts on mobiles, life assurance, and referral rewards
• Family-friendly policies and return-to-work bonuses

Stand alongside learning disabled adults as they live life their way.

We believe everyone should have the support they need to succeed. If you require any reasonable adjustments during the application process or in the role itself, Hft - proudly a Disability Confident Employer - is committed to ensuring disabled people can apply, succeed, and thrive with us.

We’re committed to keeping the people we support safe, so this role requires a satisfactory DBS and background checks. Don’t worry; we’ll guide you through the process.