Customer Quality Engineer

The Company Our client is a market leader in the North East manufacturing sector. They have been very stable through recent times and are now starting to grow this is the reason they now require a Quality Engineer.

The Role The Customer Quality Engineer is to liaise with the customer on quality and technical issues, for assigned key customers. Managing all quality aspects targeting agreed objectives, supporting customer quality satisfaction. Providing service/support on all quality related aspects to the Customer and other interested parties. Quality interface to customer, overseeing a high volume of engineering changes. Key point of contact for customer returns, complaints and non-conformances and driver of internal processes to closure.

Leading role for internal and customer quality issues-driving investigation, root cause analysis verifying and validation of corrective actions. Involvement in the NPI process verifying specific customer requirements. Conducting FAIs. Technical support to production on all product quality issues, advising on and carrying out technical component inspection. Support Internal Auditing Scheme to ensure internal procedures are being followed and audits are conducted in and closed out in a timely manner.

Ensuring the QMS is adhered to, identifying continuous improvement opportunities where possible. Analysing interested parties KPIs and other available data/metrics to identify improvement areas. Periodic evaluation of customer quality performance: focusing on customer complaints, PPM levels, quality of 8D reports. Presenting quality metrics at regular business review meetings. Respond to supplier quality issues on material. Maintaining compliance to accreditations and approvals.

Any other reasonable duties as required.

The Person HND Electronics qualification. Strong interpersonal skills, personable, team player and focused. Application of quality management systems.

Experience of Internal Auditing ISO
9001. Working knowledge of IPC-610. Worked within a volume electronics manufacturing environment. Computer literate:
Microsoft programs. High-level of data analytic work. Solving tools:
Root Cause Analysis, 8D, 5 Why, Fishbone Diagram, Pareto Analysis Commercial awareness. Highly developed communication skills at all levels. The Benefits You will be working for a well-established growing employer. An excellent salary. A good pension scheme. A company experiencing continued growth, expansion and investment. The company are fully compliant with the latest health and safety requirements for current safe working practices.