Account Executive Southern Counties - Circa pa

We are looking for a high calibre account exec who will be an integral and pro‑active member of the sales department, providing first class administration support and back‑up for their designated account team.

• Work in conjunction with your account team to develop a thorough understanding of your customers’ needs to ensure their requirements are met and they receive the customer service as detailed in their specific Service Level Agreement
• Respond to customers and suppliers queries in a timely and effective manner
• Receive quote requests from the customer and provide accurate and detailed responses within the target response time
• Confirm, monitor and progress chase orders to ensure all work is delivered within schedule, budget and quality standards
• Manage the production board for your account team, ensuring it is always up to date and contains the correct information
• Manage the website imagery for your account team
• Manage call‑offs to ensure delivery as requested
• Ensure that customers stock stored and produced is pro‑actively monitored and that stock levels are maintained to a sufficient quantity to meet the agreed customers’ requirements
• Make arrangements for customers to receive specified reports as and when required
• Successfully purchase stock – the price, quality and availability of which meet the requirements confirmed by the customer
• Obtain and compare quotes from our preferred suppliers, clearly recognising commercially viable prices that will result in maximum profit
• Monitor the progress of orders to ensure they arrive with the customer on or earlier than the delivery date originally agreed
• Manage artwork and proof submission and approval between the supplier and the client

• Good degree of commercial awareness
• Good understanding of print production equipment and process capabilities
• Good understanding of quality standards as they relate to production procedures and processes
• Understanding of the critical importance of specific quality and service criteria within the finished product
• Understanding of relevant administrative procedures and documentation and how they relate to customer and function