Client Success Manager – Maternity Cover

Location: Hybrid, Kent-based, with some UK and international client travel as needed

Contract: 12 months fixed-term maternity cover, starting January 2027

Salary: Dependent on experience and the level at which the successful candidate is appointed

What if your experience in sales or account management could become part of your ministry? What if you could pursue commercial success by genuinely loving and serving clients, building trust and helping them make good decisions, with biblical conviction and professional excellence? We’re looking for someone who wants to work that way.

The Client Success Manager will help clients realise meaningful value from the Company’s SaaS products.

The role combines client success, account management and commercial responsibility
. You will build trusted client relationships and help accounts and opportunities move forward with excellent communication, follow-through and commercial awareness, from discovery and product demonstration through onboarding, ongoing engagement, renewal and growth.

This is a maternity-cover role, taking responsibility for an established Client Success function and portfolio of relationships.

We are open to appointing at different levels. You might be:

• an experienced Client Success or Account Manager ready to take ownership quickly;
• an experienced administrator or coordinator with outstanding people skills, organisation and potential to develop into Client Success; or
• a more junior Account Executive or Account Manager ready to step into broader client ownership.

The level of responsibility, handover and salary will reflect the experience and capability of the successful candidate.

Working within a Work-Based Ministry model, you will work in an environment where work is seen as worship, joining professionals who minister through their day-to-day work, pray together daily, and use the Bible as a foundation for business and career development. Serving Christ first in your work is essential to this role.

• Build trusted client relationships and act as a reliable point of contact for agreed accounts.
• Understand client priorities and help clients realise meaningful value from the Company’s products.
• Maintain proactive communication, monitor account health and renewal timelines, and identify risks and growth opportunities early.
• Represent the client perspective internally and help ensure an excellent client experience.

• Help progress prospective and existing clients through the commercial pipeline with clear next steps and momentum.
• Lead or contribute to discovery, product demonstrations and follow-up conversations.
• Support proposals, Statements of Work, pricing discussions and commercial follow-up.
• Recognise client needs, objections, blockers and growth opportunities and recommend appropriate next actions.

• Coordinate client onboarding, training and product orientation.
• Help clients reach meaningful value and maintain strong ongoing engagement.
• Coordinate regular client communications, updates and webinars.
• Gather client feedback and insights to strengthen ongoing engagement and adoption.

• Work closely with Marketing and other teams on webinars, content, campaigns and client-engagement opportunities that support growth and success.
• Capture client needs, feedback and requests and bring relevant insights back into Product, Research and other teams to inform future development.

• Maintain accurate client and opportunity records in Hub Spot.
• Ensure accounts and opportunities have clear actions, owners and dates.
• Maintain strong follow-through, task management and responsiveness.
• Keep account health, renewal and relevant performance information current and visible.

Success means that clients and commercial opportunities move forward more clearly, consistently and proactively because of your involvement
.

We will particularly look for:

• Trusted, well-managed client relationships.
• Responsive communication and reliable follow-through.
• Healthy accounts with renewal risks and…