Administrative Associate

The Administrative Associate provides essential administrative and operational support to the ECCO Distribution Center. This role supports the efficient day-to-day operation of the warehouse and office by coordinating documentation, processing M3 transactions, supporting hourly payroll administration, maintaining accurate records, and assisting with general communication and office coordination. The successful candidate will be highly organized, detail-oriented, professional, and able to manage multiple priorities in a fast-paced distribution environment.

ECCO Distribution

Reports to:

Warehouse Manager, or designate

Direct Reports: N/A

• Provide professional administrative support to Distribution Center operations and serve as a courteous point of contact for employees, customers, vendors, and visitors.
• Answer and direct incoming calls, monitor shared email inboxes, and respond to general inquiries in a timely and professional manner.
• Prepare, process, and maintain delivery notes, packing slips, bills of lading, shipping documentation, and related operational records.
• Support daily Distribution Center activities through accurate transaction processing and data maintenance in the M3 ERP system.
• Assist with administrative activities related to orders, inventory, receipts, shipments, and warehouse operations.
• Review operational transactions and documentation for accuracy, completeness, and compliance with company procedures; follow up on discrepancies as required.
• Prepare, organize, distribute, scan, file, and maintain electronic and physical records in accordance with established company procedures.
• Order, track, and maintain warehouse and office supplies to support efficient day-to-day operations.
• Administer hourly payroll processes, including attendance, overtime, and employee time records, and coordinate with Human Resources and Payroll to resolve inquiries or discrepancies accurately and confidentially.
• Support inventory administration, annual inventory counts, reporting requirements, and other operational support activities as needed.
• Provide administrative support to the Distribution Center leadership team and contribute to special projects and process improvement initiatives as assigned.
• Report accidents, incidents, and near misses to management promptly in accordance with company safety procedures.
• Perform other duties and provide additional administrative support as assigned.

• Minimum of one year of related administrative experience or an equivalent combination of education and experience.
• Post-secondary education is considered an asset.
• Strong computer proficiency and accurate data entry skills.
• Proficiency in Microsoft Office applications.
• High level of accuracy and attention to detail.
• Strong interpersonal, organizational, and communication skills.
• Excellent customer service skills with the ability to prioritize tasks, manage competing priorities, and multitask effectively.