Administrative Coordinator, Enrollment Management

The Administrative Coordinator, Enrollment Management provides administrative support to the Vice President for Enrollment Management while serving as a key front-line ambassador for Whitworth University. As the primary administrative coordinator for the Enrollment Management office in Viren House, this role supports the daily operations of a dynamic division that serves prospective and current students. The position coordinates executive and office support functions, oversees telephone coverage and student employees, and helps create a welcoming, organized, and responsive environment for students, families, visitors, and campus partners.

• Provide administrative support to the Vice President for Enrollment Management, including calendar and appointment coordination, meeting preparation, travel arrangements, expense processing, and purchasing card reconciliation.
• Schedule and coordinate divisional meetings, retreats, events, and other activities; prepare related materials, correspondence, reports, presentations, and documents.
• Assist with purchasing, invoices, budget tracking, work orders, reimbursements, and other routine administrative processes.
• Maintain organized electronic and physical records and handle confidential or sensitive information with appropriate discretion.
• Support special projects and initiatives of the Vice President and Enrollment Management leadership team.
• Coordinate communication and information across Enrollment Management departments and with other university offices.
• Provide general administrative support that contributes to an organized, responsive, and welcoming Enrollment Management office.

• Serve as the primary receptionist in the Admissions Welcome Center, warmly and professionally greeting prospective students, families, campus guests, and other visitors.
• Welcome and check in guests, answer questions, provide directions, and connect visitors with appropriate staff and resources.
• Partner with the Prospective Student Engagement and Campus Events team to support daily visits, major campus visit programs, and other prospective student activities.
• Ensure the Welcome Center and associated visitor spaces are organized, professional, and prepared for guests, including coordinating materials, signage, room preparation, and other visit logistics.
• Develop and maintain knowledge of Whitworth's academic programs, admissions processes, campus resources, and visit opportunities to assist visitors effectively.
• Anticipate and respond to visitor needs and changing circumstances with flexibility, sound judgment, and a service-oriented approach.
• Represent Whitworth's mission and values through interactions that help visitors feel known, valued, and welcomed.

• Coordinate the university's main telephone line, providing friendly and accurate assistance and directing inquiries to the appropriate office or individual.
• Maintain working knowledge of university departments, programs, services, events, and resources, along with current directories and procedures needed to route inquiries accurately.
• Recruit, train, schedule, and supervise student employees who provide telephone coverage; establish service expectations and provide ongoing coaching, feedback, and support.
• Ensure appropriate coverage during university business hours, including busy periods, student breaks, and schedule changes.
• Monitor service quality and recommend improvements to the caller experience and university responsiveness.
• Serve as a helpful first point of contact for prospective students, families, current students, employees, alumni, and community members.