Director of Event Services

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POSITION: Director of Event Services

DEPARTMENT:
Operations

REPORTS TO:
General Manager

FLSA STATUS:
Salaried/Exempt

PAY RATE: $82,000 - 92,500

SUMMARY:

ASM Global/SMG, the leader in privately managed public assembly facilities has an excellent and immediate opening for an Event Coordinator at the accesso Sho Ware Center. This position provides professional client services support in the planning, organization, and management of events within the facility.



ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Communicate with tenants and Promoters to obtain necessary technical requirements and other event related information.
• Inspect buildings and specific meeting areas to evaluate suitability for occupancy, considering such factors as air circulation, lighting, location, room size and event requirements.
• Ensure that the equipment, physical set-up and personnel provided meet the requirements of the event and the tenant’s contractual agreement.
• Develop assignment schedules for all staffing requirements for the proper presentation of event.
• Monitor performance of front of house staffing including guest services, security, medical and event staff.
• Ensure all pertinent information is obtained, compiled in event files and distributed to proper entities. This includes but is not limited to compiling, filing, and distributing medical service reports, incident reports, ejections, arrest, parking lists, and staffing schedules.
• Coordinate with the Box Office regarding technical and production requirements that impact sights lines and/or cause seating obstructions.
• Oversee the participation of related departments, such as operations, audio/video, housekeeping, guest services, police, traffic, for facility activities.
• Manage the preparation for upcoming events.
• Prepare cost estimates and monitor final billing.
• Work irregular schedule to ensure proper supervision of all events and activities scheduled in the facility, as required.
• Compile hours for EMTs, Police Officers, or any other subordinate staff or contract staffing.
• All other duties and responsibilities as assigned.

• This position is not substantially exposed to adverse conditions.

• Knowledge of building operations, methods in setting up/tearing down events, all technical stage aspects which include, but are not limited to electrics, audio, rigging, crewing, and logistics for all stage systems, personnel and equipment is useful.
• Possess knowledge of building operations, maintenance, practices, and safety requirements.
• Coordinate and satisfy the requirements of multiple events occurring simultaneously.
• Respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Engage in decisions related to crowd management in a prompt and decisive manner during crisis situations.
• Work independently, exercising judgment and initiative.
• Maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered in the course of employment.
• Operate standard office equipment and personal computer(s) using MS Office.
• Operate AutoCAD design software.
• Define problems, collect data, establish facts, and draw valid conclusions.
• Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Work effectively under pressure and/or stringent schedule and produce accurate results.
• Organize and prioritize work to meet deadlines.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Remain flexible and adjust to situations as they occur.
• Work in a fast-paced environment.
• Be licensed and insured to operate a motor vehicle in the United States.
• Any other duties as assigned.