Generator Service Operations Coordinator

Generator Service Operations Coordinator

Join to apply for the Generator Service Operations Coordinator role at MSHS Pacific Power Group

Job Type: Full-time

Location:

Kent, WA

Wage Range: $25.00 - $31.00 per hour (based on experience)

Work Schedule:

Monday - Friday, 7:30 AM - 4:00 PM

We are seeking a detail-driven Generator Service Operations Coordinator to join our team in Kent, WA
. In this role, you’ll be responsible for coordinating service delivery and handling the administrative functions tied to workshop service orders.

You’ll thrive in this position if you enjoy structured, routine-focused work that requires accuracy, consistency, and attention to detail
. The role is well-suited to someone who prefers a methodical workflow with clear processes, but who can also adapt when occasional changes or challenges arise.

This is a position where your factual, straightforward communication style will be valued, and where your ability to remain focused on accuracy, timelines, and systematic follow-through will directly support the success of our Service Team and our customers.

• Open and manage service work orders (SWOs) while maintaining communication with managers and internal teams.
• Review and analyze requests for quotes to ensure accuracy and alignment with customer requirements.
• Record and track time, travel expenses, and parts related to service personnel.
• Invoice service work orders, resolve discrepancies, and ensure accuracy against customer purchase orders.
• Support accounts receivable inquiries through resolution.
• Build strong relationships with customers—providing proactive updates, initiating orders, and identifying opportunities to improve service.
• Coordinate with other departments to ensure collaboration and timely delivery of work.
• Prepare accurate repair orders, estimates, RMAs, and documentation.
• Contribute to process improvement initiatives—supporting efficiency, margin growth, and customer satisfaction.
• Compile all documentation for clean billing within five business days of job completion.
• Support field service activities across high speed standby power generation teams.

• Education:
  
  High School Diploma (or equivalent).
• Experience:
  
  3-5 years of related work experience (preferred).
• Strong organizational skills with exceptional attention to detail.
• Exceptional customer service orientation.
• Ability to manage multiple tasks and prioritize effectively based on business needs.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Experience using an ERP system.
• Reliable, responsible, and dependable in fulfilling work duties.
• Self‑directed, motivated, and able to work independently with minimal supervision.
• Exceptional written and verbal communication skills.

• Technical knowledge and/or experience in the maritime or energy industry.
• Technical sales knowledge.
• Ability to read and interpret technical drawings and documents (standard and metric).
• Experience designing or improving service administration and processes.
• Familiarity with guiding or supporting staff development (cross‑training).

• Someone who enjoys a structured and stable work environment, with tasks done in a systematic, predictable way.
• A professional who communicates in a straightforward, factual manner.
• An individual comfortable with routine, detail‑oriented work, but who can also handle change or disruption without losing focus.
• Someone who finds satisfaction in ensuring accuracy, compliance, and quality in their work.
• A person who values consistency, dependability, and reliability—both in themselves and in their team.

• Be part of a team that values methodical precision, quality service, and strong customer relationships.
• Work in an environment that appreciates stability and order, while encouraging continuous improvement.
• Gain opportunities to contribute to process improvement and staff development.
• Build your career in a company that values your accuracy, reliability, and structured approach to work.

MSHS PPG is an Equal Opportunity Employer. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local laws.

MSHS PPG is a Drug‑Free Workplace. All offers of employment are contingent on successful completion of a drug and alcohol screening, which may include testing for marijuana in compliance with applicable federal regulations and relevant state labor laws. We understand that marijuana laws vary by state, and our testing policies are designed to ensure compliance with both federal and state requirements where applicable.

Salary

Description:

$25.00 - $31.00 per hour (DOE)