Customer Service Rep

Customer Service Rep

Department: Distribution Center Operations

Employment Type: Full Time

Location: Kent, WA

Reporting To: Kimberly Bailey

Compensation: $44,200 - $60,320 / year

Seattle, WA

The Customer Service Representative provides effective customer service for all internal and external customers.

• Responsible for communicating with customers via phone, email, fax, etc.
• Provide timely and accurate information to incoming customer service orders, status, and product knowledge request
• Process customer orders, changes, and returns
• Resolve customer complaints by investigating problems, developing solutions, and making recommendations
• Work closely with the Operations Supervisor as directed
• Reviews and maintain customer database to track information on account information, statuses, orders, and lead times
• Provide timely feedback regarding service failures or customer concerns
• Work closely with Sales Representatives on quotes, status of orders etc.
• Promote a safe workplace by performing all tasks in a safe and thoughtful manner in compliance with all rules, procedures, instructions, devices, equipment and use of appropriate personal protective equipment. Maintain vigilance for any hazardous conditions or practices in the workplace and immediately report any unsafe conditions or practice to your supervisor
• Perform other duties as directed

• Strong communication and interpersonal skills
• Outstanding customer service skills
• Excellent time management ability
• Ability to handle adversity and conflict with successful outcomes
• Outstanding attention to detail and accuracy
• Possess strong commitment to team environment while working well with others
• Work systematically and logically to resolve problems
• Understanding of common business practices relating to pricing, terms, shipment, taxes and payment for products and services
• Knowledge of technical details of the company product
• Proficient in computer data entry
• Proficient in Microsoft Office and Microsoft CRM Dynamics

• Associates' Degree in Business and/or Related Field
• 2 + years of Customer Service experience in the manufacturing or construction industry

• Medical, Dental, Vision, and FSA are available 30 days following your start date
• 401k with company match is available after 90 days of employment
• Company-provided Life Insurance and AD&D are provided 1st of the month after 90 days of employment at no cost to you
• 5 PTO days after 60 days of employment (hourly and non-exempt positions only)
• 2 weeks of vacation after 6 months of employment
• 10 paid holidays - including your birthday!