Customer Service Representative -ll

Overview

Position:
Customer Service Representative (I-II)
Department:
Customer Service Tier 1

Reports to:

Operations Manager
Job Type: Full time

Hours:

8:00am — 5:00pm M-F
Salary: $20.50 – $25 per hour

Forget What You Know About Customer Service. We’re Looking for Problem Solvers! At DACO, we know that people are what makes a business. As we transform our company to serve the market for another 50 years, we’re looking to bring on the next person to raise up our business through their mindset, attitude, and skills.

Why this role matters? You’re the operational hub. Sales feeds you the business, then everything flows through customer service from there. How fast you move determines how fast the entire company operates. When you excel at this job, you make everyone around you better at theirs.

• Customer Communication:
  • Be the first person customers reach when they need answers that keep their business moving.
  • Give clear, straight answers and keep everyone informed—no runaround, no confusion.
  • Handle every conversation professionally, whether you’re delivering good news or solving problems.
• Orders That Get Done Right:
  • Own the complete process from quote to payment, making sure nothing falls through the cracks.
  • Create accurate quotes and process orders that ship on time without surprises.
  • Stay on top of order status and get ahead of delays before they become customer headaches.
  • Catch errors before they turn into bigger problems.
• Problem-Solving That Gets Results:
  • Figure out real solutions when customers hit roadblocks or need quick answers.
  • Handle routine issues independently, escalate complex ones with full context so they get resolved fast.
  • Work with warehouse, purchasing, and logistics to deliver what customers actually need.
• Backup Support When It Matters:
  • Step in to help purchasing and logistics during busy periods or urgent situations.
  • Understand inventory and shipping realities so you can give customers honest timelines.
  • Keep communication flowing between teams so nothing gets dropped.

You’re a problem solver. When something breaks, goes wrong, or doesn’t make sense, you dig in and figure it out. You don’t pass problems to someone else or hope they’ll go away. You own them until they’re solved.
You’re naturally curious. Always asking “why”, you want to understand how everything works and eager to learn new systems and processes.
You handle change well. When priorities shift or new systems roll out, you adapt and look for ways to make things better.
You’ve got grit. You stay calm, focused, and reliable even when things get hectic. You finish what you start and don’t give up when things get tough.
You do the right thing. You handle the difficult conversations, follow through on commitments, and take care of details that matter. Your word means something.
You’re comfortable with technology. You are able to use different systems and software and learn new platforms quickly to get things done efficiently.
You want to be part of something changing. You’re not looking for a place to coast. You want to help a company grow and improve, and you want to grow right along with it.

• Proficiency in Microsoft 365 applications—Outlook, Teams, SharePoint.
• Tech-savvy where new systems and apps are routine to learn.
• Strong attention to detail and a sense of urgency.

• Office environment with occasional need to maneuver around in our warehouse that is not temperature controlled.
• Sitting;
  Extended periods at a desk using a computer.
• Movement:
  Occasional standing and walking within the office.
• Motor
  
  Skills:
  
  Repetitive keyboard use and manual dexterity for office equipment.
• Vision:
  Clear vision for computer work and document reading.
• Hearing/Speaking:
  Clear speech and hearing for phone and in-person communication.
• Lifting:
  Minimal lifting, typically under 25 pounds.

• 1 year of proven customer service experience.
• High school diploma, or equivalent, preferred.
• Experience with ERP’s or CRM systems a plus but not required.
• Additional education in customer service, supply chain, distribution, or related field is a plus.

• Work Schedule: 40 hours a week; 8…