Customer Service Rep

1 week ago Be among the first 25 applicants

Department: Distribution Center Operations

Location: Kent, WA

Compensation: $44,200 - $60,320 / year

Customer Service Representative (Northwest Sales, Seattle, WA)

The Customer Service Representative provides effective customer service for all internal and external customers.

• Responsible for communicating with customers via phone, email, fax, etc.
• Provide timely and accurate information on incoming customer service orders, status, and product knowledge requests.
• Process customer orders, changes, and returns.
• Resolve customer complaints by investigating problems, developing solutions, and making recommendations.
• Work closely with the Operations Supervisor as directed.
• Review and maintain the customer database to track account information, statuses, orders, and lead times.
• Provide timely feedback regarding service failures or customer concerns.
• Work closely with Sales Representatives on quotes, status of orders, etc.
• Promote a safe workplace by performing all tasks in a safe and thoughtful manner in compliance with all rules, procedures, instructions, devices, equipment, and use of appropriate personal protective equipment. Maintain vigilance for any hazardous conditions or practices and immediately report unsafe conditions or practices to your supervisor.
• Perform other duties as directed.

• Strong communication and interpersonal skills.
• Outstanding customer service skills.
• Excellent time management ability.
• Ability to handle adversity and conflict with successful outcomes.
• Outstanding attention to detail and accuracy.
• Strong commitment to a team environment while working well with others.
• Work systematically and logically to resolve problems.
• Understanding of common business practices relating to pricing, terms, shipment, taxes, and payment for products and services.
• Knowledge of the technical details of the company product.
• Proficient in computer data entry.
• Proficient in Microsoft Office and Microsoft CRM Dynamics.

• Associate's Degree in Business and/or a related field.
• 2+ years of customer service experience in the manufacturing or construction industry.

• Medical, Dental, Vision, and FSA available 30 days after start date.
• 401(k) with company match available after 90 days of employment.
• Company-provided Life Insurance and AD&D available at no cost after 90 days of employment on the first of each month.
• 5 PTO days after 60 days of employment (hourly and non-exempt positions only).
• 2 weeks of vacation after 6 months of employment.
• 10 paid holidays, including your birthday!

• Entry level

• Full-time

• Other

• Wholesale Building Materials

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