Guest Services Supervisor

Guest Services Supervisor

Department: Guest Services - Operations

Reports To: Director of Events / Event Services Coordinator

Supervisors: Ushers, Ticket Takers, Guest Services Representative

FLSA Status: Hourly/ Non‑Exempt

Pay Rate: $21.27 per hour

Job Summary: Responsible for overseeing Guest Services staff, assigning duties, and ensuring all team members provide exceptional customer service. This role handles guest‑related incidents, ensures guests are aware of venue policies and maintains accurate reporting standards. The ideal candidate will support team operations and manage break schedules, while upholding a safe and welcoming environment for all guests and team members.

• Direct staff on duties and assign to appropriate work location.
• Provide assistance to any Guest Services staff member.
• Ensure all incident reports are completed accurately and completely according to company standards.
• Provide excellent customer service to all guests by remaining calm and courteous.
• Ensure Guest Services staff is given appropriate breaks in a timely manner and according to State and Federal Laws.
• Handle guest related incidents, including but not limited to injuries, illnesses and inappropriate behavior.
• Ensure guests are following accesso Sho Ware Center standards with regards to tickets, entrance, conduct, etc.
• All other duties as assigned.

• At least 1 year of experience working as a supervisor in retail and/or customer service environments.
• Ability to stand, walk and climb stairs for the duration of the shift (6‑8 hours).
• Flexibility to work nights, weekends and holidays in addition to normal business hours.
• Effective written and verbal communication in English.
• Ability to work in adverse weather conditions when necessary.
• Strong multitasking skills and ability to work well under pressure in a fast‑paced environment.

Employees are eligible to join our 401(k) after 1 year and 1000 hours of service. Holidays worked are paid at time and a half. Sick time is accrued at 1 hour for every 30 worked and can be used in 2‑hour increments or more. Employees (and family) will be eligible for medical, dental & vision benefits after completing 1560 hours in a 365‑day frame.

Applications can be found at  If you need reasonable accommodations to complete the application process, please call 253‑856‑6706.

HR Contact: Kate Anderson, HR Designee
Accesso Sho Ware Center
625 W. James St
Kent, WA 98032
Fax: (253) 856‑6713
Email:
Employ

ASM Global/accesso Sho Ware Center are an Equal Opportunity Employer/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.