Customer Service Representative - Kent, WA

Customer Service Representative - Kent, WA

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This range is provided by WCP Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$26.00/hr - $27.00/hr

Contribute to the operational effectiveness of the Kent, WA Division by providing outstanding customer service through the timely and accurate processing of customer orders, answering inquiries, and solving customers’ order-related problems. Background in Industrial Product sales is desirable. Provide administrative support for assigned Account Managers in a team-based environment in alignment with WCP Solutions’ culture and company and department goals.

• Accept and process customer telephone, fax, e-mail, online, or walk-in orders while providing exceptional customer service to meet sales support objectives.
• Increase sales revenue and account penetration by encouraging “add-on” items; telemarketing to select customers to achieve financial goals.
• Provide price quotes for stock items; work with merchandising and sales to facilitate price quotes for non-stock items.
• Assist customers with problems, delivery times, lost orders, returns, price adjustments, etc.; answer customer product inquiries (i.e., availability, suitability, substitutions, sustainability, sizes, etc.) to provide excellent customer care.
• Track backorders and future orders for customers and Account Managers to assist in the timely customer receipt of product.
• Communicate customer-related information, opportunities, and problems to Account Managers and Sales Managers to facilitate information flow.

• Prepare customer-specific order guides on request.
• Process claims.
• Create and/or update customer online shopping lists.
• Prepare stock increase/decrease forms and relay information to the merchandising team.
• Perform other functions as necessary.

• Two years of customer service experience is desirable.
• Associate degree or equivalent education in Business, Marketing, Communications, or a closely related field preferred.
• Proficiency with Microsoft Windows and current versions of Microsoft Office.

• Strong knowledge of math and ability to apply it.
• Highest level of professionalism with the ability to keep confidentiality.
• Effective verbal and written communication skills. Ability to communicate at all levels of organization and work well within a team environment in support of company objectives.
• Customer service oriented, with the ability to work well under pressure.
• Detail-oriented, well-organized with ability to prioritize, coordinate, and simultaneously maintain multiple projects.
• Approachable, flexible, adaptable to change.

• Professional office environment.
• Ability to sit or stand for extended periods of time, regularly lift 10-25 lbs.
• Frequent use of basic office equipment (i.e., computer, copier, fax, stapler, 3-hole punch, paper cutter, etc.).
• Heavy telephone and email contact with customers.
• Occasional overtime as needed.