Receptionist​/Customer Service

Receptionist / Customer Service Kent - WA

We specialize in all things glass. Established in 1962 in Seattle, Wash., today Glass Doctor offers quick and affordable glass services to business, home, and auto owners. Our team of qualified experts lives our code of values of Respect, Integrity, and Customer Focus while having fun in the process! We hire reliable, friendly, and customer service-focused glass professionals and office staff who are dedicated to creating an outstanding customer experience in a small business team setting.

As a Receptionist and Customer Service Representative, you are a key member of the team and represent Glass Doctor on support calls. You are responsible for proactively answering frontline phones in an energetic and friendly manner for home and business glass and efficiently directing the customers to the appropriate team member. In addition you will be involved and assigned administrative support tasks such as managing incoming mail, email leads and responding to customers via email or our web portal.

This position is for you if you are self‑motivated, energetic, and results oriented with a high level of work intensity and a bias for action. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day‑to‑day basis. We are growing rapidly and this position has advancement opportunities into full‑time customer service, inside sales, dispatching and scheduling and administrative and operational support positions.

• Receive incoming calls in a professional and courteous manner
• Direct incoming calls to the appropriate department or team member
• Follow‑up with all incoming service requests utilizing our system
• Perform other duties as needed which may include cross‑training in related positions

• Prior experience in a fast‑pace environment is a plus
• Computer literate, with working knowledge of word processing, business software and spreadsheet applications
• Sales skills
• Good organizational and time management skills
• Professional appearance and personality

We are actively interviewing for this position - Apply today and our hiring manager will follow‑up!

Compensation: $16.00 - $18.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex,national origin, disability status, protected veteran status, or any other characteristic protected by law.

Around here, we’re not just glass experts. We’re skilled craftsmen. Makers. Doers. Problem solvers. We’re helping our customers make their homes the best they can be, and their cars as safe as possible. Come join a brand rich in tradition, big on collaboration and learning. A place where your ideas and expertise are valued above all. After all, without your vision, our customers couldn’t achieve their own.