Membership Engagement II; Customer Service Representative

Position: Membership Engagement II (Customer Service Representative)

Membership Engagement II (Customer Service Representative)

Join to apply for the Membership Engagement II (Customer Service Representative) role at YMCA of Greater Seattle
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Our Commitment to Equity

The Y actively promotes a culture free from bias and injustice. We are dedicated to removing institutional and systemic barriers that result in oppression and racism. We will be accountable to marginalized communities for creating equitable and sustainable environments where social justice is woven into every facet of our programs, and by caring for our communities in a culturally versatile and respectful manner.

Overview

We have an awesome opportunity for the critical position of Member Engagement Representative. In this role, you will provide our members exceptional customer service, developing strong and supportive relationships that motivate and guide each member towards their individual goals. You will play an important role in connecting members with programs and activities that help them achieve their objectives and will assist people throughout the membership and program enrollment process.

Job Summary

• This is an on‑site position.

What You'll Get From Working At The Y

• Membership to the YMCA of Greater Seattle
• Medical, dental, vision, and life insurance
• Retirement with generous employer contributions
• Free access to mental health resources
• Rapidly accrual paid time off (PTO)
• Full‑time employees qualify for a 50% discount and part‑time employees qualify for a 25% discount on eligible childcare services
• Some benefits only available to full‑time staff

Hiring Range: $21.30 - $23.00/hour DOE

Responsibilities

• Develop positive relationships and provide prompt, courteous service to members, participants and guests.
• Conduct membership interviews, enroll new members and provide motivational support and guidance. Process member applications, including data entry.
• Assist members and participants with program registration, answer inquiries—including member concerns—and provide information on YMCA membership and programs. Refer members as appropriate based on member goals or interests.
• Perform routine duties such as handing out towels, checking locker rooms, distributing locker keys, and cleaning equipment.
• Balance and complete reports for financial transactions.
• Control access to the facility when required.
• Open and/or close the facility when required.
• Support member engagement and retention activities of the branch.
• Provide guidance and support for at‑risk members and accurately maintain related records.
• Conduct follow‑ups on prospects who have not joined, as assigned.
• Follow‑up on new member survey feedback, as assigned.
• Attend staff meetings and training sessions as required.
• Other duties as assigned.

Qualifications

You should be 16 years of age or older and have:

• Six months or more of relevant work experience (sales, retail, reception, customer service, etc.).
• Strong customer service skills, responding to multiple questions via phone, email and in person.
• Basic computer skills.

Preferred Qualifications

• Knowledge of, and previous experience with, diverse populations (language, culture, race, physical ability, sexual orientation, etc.).
• Ability to speak any language in addition to English may be helpful.

You’ll Be a Great Fit For The Seattle Y If You

• Thrive on working in a collaborative environment.
• Are very adaptable.
• Have high ownership and a strong work ethic.
• Are a great problem‑solver who can think on your feet.
• Truly enjoy being of service to people.
• Like being part of a team that cares about one another as people and enjoys working together.
• Want to know that your work contributes to building a better, stronger community for all.

Our Mission

Building a community where all people, especially the young, are encouraged to develop their fullest potential in spirit, mind, and body.

YMCA of Greater Seattle's Core Values

• Respect
• Responsibility
• Honesty
• Caring
• Passion for excellence

YGS is an equal opportunity employer and is committed to creating a diverse and equitable work environment. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by local, state, or federal law.

All job offers are contingent on the results of a background check. We participate in the Federal E‑Verify system.

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