Guest Services Supervisor; PT

Position: Guest Services Supervisor (PT)
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* Job Title:

Guest Services Supervisor
**** Department:
Guest Services - Operations
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* Reports To:

Director of Events / Event Services Coordinator
**** Supervisors:
Ushers, Ticket Takers, Guest Services Representative
**** FLSA Status:
Hourly/ Non-Exempt
**** Pay Rate:
$21.27
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* SUMMARY:

** Responsible for overseeing Guest Services staff, assigning duties, and ensuring all team members provide exceptional customer service. This role handles guest-related incidents, ensures guest are aware of venue policies and maintains accurate reporting standards. The ideal candidate will support team operations and manage break schedules, while upholding a safe and welcoming environment for all guests and team members.
** MAJOR RESPONSIBILITIES:
*** Direct staff on duties and assign to appropriate work location.
* Provide assistance to any Guest Services Staff member.
* Ensure all incident reports are completed accurately and completely according to company standards.
* Provide excellent customer service to all guests by remaining calm and courteous.
* Ensure Guest Services staff is given appropriate breaks in a timely manner and according to State and Federal Laws.
* Handle guest related incidents, including but not limited to, injuries, illnesses and inappropriate behavior.
* Ensure guests are following accesso Sho Ware Center standards with regards to tickets, entrance, conduct, etc.
* All other duties as assigned.

** KNOWLEDGE, SKILLS, ABILITIES:
*** At least 1 year of experience working as a supervisor in retail and/or customer service environments preferred.
* Must be able to stand, walk and climb stairs for the duration of the shift. Shifts generally last 6-8 hours.
* Must be able to work nights, weekends and holidays in addition to normal business hours.
* Must be able to communicate effectively, written and verbal, in English.
* May be exposed to adverse weather conditions.
* Must be able to multi-task and work well under pressure in a fast-paced environment.

Employees are eligible to join our 401K after 1 year and 1000 hours of service. Holidays worked are paid at time and a half. Sick Time is accrued at 1 hour for every 30 worked and can be used in 2-hour increments or more.  Employees (and family) will be eligible for Medical, Dental & Vision benefits when completing 1560 hours in a 365-day time frame.
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* TO APPLY:

*** Applications can be found at* *.* *().
* Kate Anderson – HR Designeeaccesso Sho Ware Center
625 W. James StKent, WA 98032

Fax No. EMAIL:
(Use the "Apply for this Job" box below). Applicants that need reasonable accommodations to complete the application process may contact- .
** ASM Global/accesso Sho Ware Center are an Equal Opportunity Employer/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.*
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