Customer Service Representative - Route & Customer Success, Kent, WA

Overview

Customer Service Representative — Route & Customer Success. New System | Full-Time | Route-Based (Box Truck).

New System is a family-owned linen rental company serving restaurants and medical/dental partners across the Pacific Northwest. We’re hiring a route-based Customer Service Rep who’s equal parts service pro + relationship builder.

• You’re not stuck at a desk — your route is your territory
• Strong training + support (you won’t be thrown to the wolves)
• Real impact: you help customers stay stocked, solve issues fast, and make their week easier

• Deliver/pick up linens & supplies; verify tickets and collect signatures
• Manage customer inventory levels (keep them stocked—not buried)
• Use mobile tools to document service, routes, and updates
• Handle customer issues professionally (fix what you can, escalate what you can’t)
• Identify add-ons that genuinely help customers (mats, paper/soap, aprons, etc.)
• Collect payments when needed and keep documentation accurate
• Drive safely, complete pre/post-trip inspections, and support our safety culture

• Friendly, organized, and accountable
• Comfortable working independently and talking with customers daily
• Detail-minded with inventory, paperwork, and follow-through

• Valid driver’s license; comfortable driving a box truck (training provided)
• Able to lift/push/pull up to 50 lbs. repeatedly
• Comfortable using mobile apps daily
• Background check + drug screening required for fleet drivers

Apply with your resume and a quick note:
What does great service look like when nobody’s watching?