Customer Service Representative Kent WA

Position: Customer Service Representative FASTSIGNS Kent WA
Benefits:

* Bonus based on performance

* Health insurance

* Paid time off

Customer Service Representative - FASTSIGNS Kent, WA

Full-Time | Monday-Friday

FASTSIGNS Kent is hiring a Customer Service Representative (CSR) to support business customers with signage and visual communication projects. This is a career-focused role for someone with sign experience, strong customer service skills, a positive attitude, enthusiasm, and masterful multitasking skills who thrives in a fast-paced, production-driven environment.

This is not a graphic design position.

What You'll Do

* Be the first point of contact for walk-in, phone, and email customers, always with a positive, enthusiastic approach

* Prepare estimates, create work orders, and manage multiple projects simultaneously from start to finish

* Use Hub Spot CRM to track customer interactions, tasks, and opportunities (training provided)

* Coordinate closely with production and team members to ensure accuracy, quality, and on-time delivery

* Build long-term relationships with business and construction clients through proactive, friendly communication

What We're Looking For

* 2-3 years of customer service, counter sales, or sign experience (preferred)

* Positive attitude, enthusiasm, and a team-oriented mindset

* Strong communication, organization, and attention to detail

* Comfortable using technology and learning new systems quickly

* Masterful multitasking skills and the ability to stay organized under pressure

* Reliable, adaptable, and interested in long-term career growth

Benefits

* Competitive pay

* Paid Time Off (PTO)

* Health & dental insurance

* Performance bonuses

* Ongoing training and advancement opportunities

Career Plug Knockout Questions

The following questions help ensure strong alignment with this role and our team culture:

* This is a full-time, Monday-Friday position. Does this schedule work for you long-term? ☐ Yes ☐ No

* This role requires daily use of a CRM (Hub Spot). Are you comfortable learning and using CRM software with provided training? ☐ Yes ☐ No

* Do you have experience managing multiple customer projects, orders, or accounts at the same time? ☐ Yes ☐ No

* This position is not a graphic design role. Are you comfortable focusing on customer service, project coordination, and operations? ☐ Yes ☐ No

Optional Quality Booster Question

Briefly describe your experience working in a fast-paced, team-oriented, or production-driven environment.

If you're looking for a stable, weekday role with growth potential, enjoy collaborating with a team, and bring positivity, enthusiasm, and multitasking skills, we'd love to hear from you.

Apply today to join FASTSIGNS Kent.