Customer Service Representative - Route & Customer Success, Kent, WA

Customer Service Representative - Route & Customer Success

New System | Full-Time | Route-Based (Box Truck)

New System is a family-owned linen rental company serving restaurants and medical/dental partners across the Pacific Northwest. We're hiring a route-based Customer Service Rep who's equal parts service pro + relationship builder.

Why you'll like it here

* You're not stuck at a desk - your route is your territory

* Strong training + support (you won't be thrown to the wolves)

* Real impact: you help customers stay stocked, solve issues fast, and make their week easier

What you'll do

* Deliver/pick up linens & supplies; verify tickets and collect signatures

* Manage customer inventory levels (keep them stocked-not buried)

* Use mobile tools to document service, routes, and updates

* Handle customer issues professionally (fix what you can, escalate what you can't)

* Identify add-ons that genuinely help customers (mats, paper/soap, aprons, etc.)

* Collect payments when needed and keep documentation accurate

* Drive safely, complete pre/post-trip inspections, and support our safety culture

You're a fit if you are

* Friendly, organized, and accountable

* Comfortable working independently and talking with customers daily

* Detail-minded with inventory, paperwork, and follow-through

Requirements

* Valid driver's license; comfortable driving a box truck (training provided)

* Able to lift/push/pull up to 50 lbs. repeatedly

* Comfortable using mobile apps daily

* Background check + drug screening required for fleet drivers

Apply with your resume and a quick note: "What does great service look like when nobody's watching?"