Customer Service Representative

Job Overview

Customer Service Representative - HVAC & Generator Division at Washington Generators & PMG Mechanical
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Location:

Kent, WA (onsite).

Schedule:

Monday–Friday, 8:00 am – 4:30 pm. Pay: $23.00 – $28.00/hour, depending on experience.

Washington Generators and PMG Mechanical have proudly served the Pacific Northwest for over 31 years. We value honest, high-quality work and exceptional customer service. We are growing and seeking a reliable, tech-savvy Customer Service Representative to support both our HVAC and generator divisions. We are looking for a dynamic, customer-focused professional with Service Titan experience (or the ability to learn), ideally from a local HVAC company, who can confidently manage a mix of HVAC and generator service coordination.

The ideal candidate has a friendly, engaging personality with a strong phone presence and excels in scheduling and dispatching in a fast-paced environment. Adaptability with computer systems is a must, along with a willingness to learn and grow as we integrate more AI tools into our operations.

If you enjoy problem-solving, communicating with customers, and supporting a high-performing team, we’d love to meet you.

• Advancement opportunities
• Health (95% covered by employer), Dental, and Vision insurance
• 6.5 days Paid Vacation
• 11 Paid Holidays
• Sick Time accrued at 1 hour per 40 hours worked
• 401k with 4% company match

• Answer incoming calls and provide exceptional service to new and existing customers
• Schedule and dispatch service calls for both HVAC and generator technicians
• Make outbound calls to schedule maintenance visits or follow up on estimates and sales leads
• Support filter sales and assist with light upselling when needed
• Accurately enter service and registration data into Service Titan
• Perform administrative duties such as photocopying, faxing, filing, mail sorting, and supply inventory
• Greet visitors and route calls or messages to appropriate team members
• Coordinate deliveries and express mail (Fed Ex, UPS, etc.)

• A friendly, professional personality with strong phone communication skills
• Proven ability to manage scheduling, dispatching, and outbound calls in a fast-paced setting
• Tech-savvy with the ability to quickly learn and adapt to new computer systems
• An openness to growth and a proactive mindset toward using AI tools as they become more integrated
• Strong problem-solving skills and a collaborative approach to supporting team success
• Comfortable making outbound calls and conducting light sales/upselling when appropriate
• Experience working with permits or as a permit technician is preferred
• Spanish-speaking is a plus

Join Our Team:
If you’re ready to be part of a company that values teamwork, professionalism, and doing the right thing for our customers, we encourage you to apply today!