Customer Support Expert

Position Overview

Redwood Outdoors is a fast-growing e-commerce company specializing in luxury Sauna and Cold Plunge products designed to bring the wellness benefits of heat and cold therapy to homes in the USA.

What You ll Do in the Role:

• Product Expertise: Become an expert in our premium outdoor saunas and cold plunge tubs, helping customers understand the technical details and benefits of our luxury products. You will provide thorough information to guide customers from purchase to their first use.
• Technical Support: Offer top-tier support by troubleshooting customer issues and offering technical assistance related to product setup, operation, and maintenance.
• Seamless Delivery
  
  Experience:
  
  Coordinate closely with our warehouse, shipping partners, and product teams to ensure timely, efficient, and hassle-free delivery. Follow up with customers to confirm successful installation and satisfaction with their purchase.
• Problem Solving: Approach challenging customer situations with a problem-solving mindset, providing quick and effective solutions that enhance customer satisfaction. You will become a key part of ensuring that every Redwood Outdoors customer has an exceptional experience.
• Work with Intention: Prioritize your time effectively to respond quickly and thoroughly to customer needs. You ll be expected to work efficiently without sacrificing quality.

What You ll Need for the Role:

• Experience in customer support, tech help, retail, logistics—or simply a strong drive to learn and help customers—will set you up for success!
• GED or High School Diploma
• Excellent communication and relationship-building skills, with a focus on technical product information
• Strong written and verbal communication skills – including comfort speaking on the phone.
• Comfortable learning and using software applications required for customer support
• Regular and reliable attendance is an essential function of this position

Full time, Monday-Friday

On-site at 20730 72nd Ave S, Kent, WA 98032 (Hybrid 1 day a week)

• Hourly Rate Range: $25-30
• Performance based bonus
• Company Bonus Plan
• Comprehensive health benefits package including Regence medical, Delta Dental, VSP vision, life insurance coverage, and long-term disability - multiple plan options including fully paid plans by Redwood Outdoors
  - Medical starts within 30 days of start date!
• 401k with Company Match after 6 months of employment
• $400 towards Learning and Development
• FREE Sauna or Cold Plunge after 12 months of employment + 50% all accessories
• $150 Desk stipend for upgrading your basic workstation
• Fully stocked snacks
• Paid time off, including vacation days, sick days, and all federal holidays
• Company sponsored recreational clubs – Golf, Sauna, Outdoors and Fitness!
• A dynamic and supportive work culture focused on teamwork and success

Retail Health and Personal Care Products

Full-time, Non-Exempt, Hourly

Redwood Outdoors is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination based on age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We actively promote equality of opportunity for all with the right mix of talent, skills, and potential. We welcome applications from a wide range of candidates, and selection will be based on individual merit alone.