Customer Service Representative

DEAR Services HVAC, Electrical, & Plumbing

Pay: $25-$28 per hour, depending on experience

Schedule: Full-Time

Benefits: Medical Benefits, Paid Time Off (PTO), and Bonus Opportunities

DEAR Services is looking for an experienced, customer-focused Customer Service Representative (CSR) to join our growing HVAC, Electrical, and Plumbing team.

We are seeking someone who is professional, dependable, organized, and passionate about creating exceptional customer experiences. As the first point of contact for many of our customers, you will play an important role in building trust, scheduling service appointments, and ensuring every customer feels valued and cared for.

The ideal candidate has previous customer service experience, excellent communication skills, and the ability to thrive in a fast-paced environment while managing multiple priorities.

If you enjoy helping people, solving problems, and being part of a team that takes pride in doing things right, we want to hear from you!

• Answer incoming customer calls with professionalism, enthusiasm, and a customer-first attitude.
• Schedule HVAC, Electrical, and Plumbing service appointments accurately and efficiently.
• Make outbound calls to follow up with customers, return missed calls, and schedule service appointments.
• Respond promptly to customer inquiries, website leads, and service requests.
• Communicate appointment details, scheduling changes, and updates clearly.
• Coordinate with technicians, dispatchers, and management to support smooth daily operations.
• Maintain accurate customer records, call notes, and appointment details within company systems.
• Handle customer questions and concerns with empathy, professionalism, and a solutions-focused mindset.
• Take ownership of customer requests and follow through to ensure nothing falls through the cracks.
• Work toward department goals for appointment booking, customer satisfaction, and communication.
• Contribute to a positive team environment through accountability, collaboration, and a willingness to help others.

• Previous Customer Service Representative experience is required.
• Excellent verbal and written communication skills.
• A friendly, professional, and customer-focused attitude.
• Strong organizational skills and attention to detail.
• Ability to multitask, prioritize, and stay calm in a fast-paced environment.
• Dependability, accountability, and a strong work ethic.
• Basic computer skills and the ability to learn scheduling and customer management software.
• Confidence handling customer questions and resolving concerns professionally.
• A team player who takes initiative and follows through on commitments.
• HVAC, Plumbing, Electrical, dispatching, or home-services experience is a plus.

• $25-$28 per hour
  , depending on experience.
• Full-time position.
• Medical benefits.
• Paid Time Off (PTO).
• Bonus opportunities.
• A supportive, team-oriented work environment.
• The opportunity to make a meaningful impact on our customers and our growing company.

At DEAR Services, our core values are more than words. They guide how we serve our customers, support our teammates, and take responsibility for our work.

We create exceptional customer experiences by putting people first, exceeding expectations, and delivering on our promises.

We take responsibility for our actions, communicate honestly, and follow through on our commitments. We do what is right, even when no one is watching.

We work together, support one another, and celebrate team success. We understand that every role contributes to the overall success of DEAR Services.

We treat our customers, coworkers, and their homes with respect. We prioritize safety, protect what matters, and look out for one another.