Intake Specialist

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Office Part Time Kent, WA, US

2 days ago Requisition

Salary Range: $25.00 To $28.00 Hourly

NOW HIRING:
After-Hours Intake Specialist

SERVPRO | Part-Time | $25–$28 Per Hour

Help us make it “Like it never even happened.”

SERVPRO is seeking a dependable, detail-oriented, and customer-focused After-Hours Intake Specialist to support our mitigation, restoration, reconstruction, and specialized cleaning operations outside normal business hours.

This position is ideal for someone who communicates well under pressure, can quickly identify urgent service needs, and enjoys coordinating solutions for customers experiencing unexpected property damage.

As the first point of contact for after-hours service requests, you will play an important role in ensuring that new losses are documented accurately and the appropriate emergency response teams are notified and dispatched.

• Job Title: After-Hours Intake Specialist
• Employment Type: Part-time
• Pay Range: $25–$28 per hour, depending on experience
• Schedule: Wednesday through Sunday
• Coverage
  
  Hours:
  
  5:00 PM–7:00 AM
• Equipment Provided: Company-issued phone and laptop
• Reporting To: Office Manager and Operations Manager

What You’ll Do

• Answer incoming after-hours calls from homeowners, property owners, and existing customers.
• Gather essential information regarding new property damage losses and service requests.
• Identify the urgency and type of assistance needed.
• Communicate professionally and help customers understand the next steps in the service process.

Emergency Service Coordination

• Identify emergency water damage situations requiring water extraction and mitigation.
• Coordinate emergency board-up and roof-tarping requests involving tree damage, roof damage, or exposed structures.
• Route emergency biohazard and specialized cleaning requests to the appropriate personnel.
• Contact and dispatch designated on-call mitigation supervisors, mitigation crews, reconstruction personnel, and other response teams.

Documentation and Administrative Support

• Create and update customer and project files in Work Centre.
• Prepare First Notice of Loss (FNOL) emails with relevant job information and dispatch details.
• Record customer information, loss details, reported damage, access directions, and service expectations.
• Schedule inspections for new projects and non-emergency service requests.
• Document existing customer concerns and route follow-up requests to the appropriate manager or department.

Communication and Follow-Through

• Communicate critical job information to the appropriate on-call personnel.
• Escalate urgent matters when additional management support is needed.
• Maintain accurate records of intake activities, dispatch communications, and time worked.
• Ensure that required documentation and notifications are completed for each assignment.

What We’re Looking For

The ideal candidate is organized, dependable, professional, and comfortable handling time-sensitive customer calls.

Preferred qualifications include:

• Strong verbal and written communication skills.
• Excellent attention to detail and accurate data-entry skills.
• Ability to remain calm and professional when customers are experiencing stressful situations.
• Strong organizational skills and the ability to prioritize multiple requests.
• Basic computer proficiency and the ability to learn company software.
• Ability to follow established procedures and communicate effectively with multiple departments.
• Reliable availability during the scheduled after-hours coverage period.

Experience in property restoration, mitigation, insurance claims intake, dispatching, customer service, call center…