Usher​/Ticket Taker

Department:
Guest Service - Operations

Reports To:

Director of Event / Event Services Coordinator

FLSA Status:
Hourly/ Non-Exempt

Pay Rate: $17.22

SUMMARY:

Under supervision of the Director of Event & Event Services Coordinator, responsible for directing and guiding guests to appropriate seat location, handle any questions/comments/suggestions from guests and communicate facility amenities.

Job Title:

Usher/Ticket Taker

MAJOR RESPONSIBILITIES:

• Responsible for scanning guest’s tickets as they enter the building.
• Direct guests to seats listed on their tickets.
• Respond to any guest incidents including, but not limited to, fights, injuries and illnesses.
• Communicate facility amenities to guests as needed and requested.
• Provide excellent customer service by remaining calm and courteous.
• Help with lost children or guests find their party.
• Log all required information on appropriate forms, including but not limited to, incident reports and lost and found log.

KNOWLEDGE, SKILLS, ABILITIES:

• On-the-job training provided.
• HS diploma preferred.
• Must be able to stand, walk and climb stairs for duration of shift. Shifts generally last 6-8 hours.
• May be exposed to adverse weather conditions.
• Must be able to work nights, weekends, and holidays as well as during normal business hours.
• Must be able to multi-task and work well under pressure in a fast-paced environment.

Employees are eligible to join our 401K after 1 year and 1000 hours of service. Holidays worked are paid at time and a half. Sick Time is accrued at 1 hour for every 30 worked and can be used in 2-hour increments or more. Employees (and family) will be eligible for Medical, Dental & Vision benefits when completing 1560 hours in a 365-day time frame.

TO APPLY:

Applications can be found at

ASM Global/accesso Sho Ware Center are an Equal Opportunity Employer/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.