Member Services Representative

Member Services Representative – Core Development & Management

Location: Kent, WA

Pay Range: $17.00/hr – $22.00/hr

Company Overview

At Planet Fitness, our mission has always been to enhance people’s lives by providing a high‑quality fitness experience in a welcoming, judgement‑free environment. Through our CORE Values, we strive to create a positive community for all, empower everyone to create their own path to success, respect everyone regardless of background, and pursue excellence in all that we do.

Minimum Qualifications

• Must be 18 years of age or older
• Willing to become CPR/AED certified (training provided)
• Basic computer proficiency

Responsibilities

• Greet members/guests as they enter and exit the club; assist with questions or concerns as they check in.
• Help promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance, and showing support for their fitness journeys while upholding club policies.
• Resolve member concerns and, when needed, elevate to the Club Manager.
• Answer phones in a friendly manner and assist callers with inquiries.
• Perform membership functions such as sign‑ups, contact/billing updates, cancellations, collection of unpaid balances, and membership transfers.
• Achieve or exceed individual sales goals and contribute to club monthly and yearly objectives.
• Perform prospective member calls and tours; assess their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Regularly clean and sanitize all exercise equipment and Recovery Zone amenities.
• Maintain restrooms to be clean, sanitized, stocked, and clutter‑free following the routine cleaning schedule.
• Frequently walk all club areas to quickly address safety or policy issues and cleanliness concerns.
• Address maintenance and facility concerns such as broken or missing equipment (e.g., dispensers, leaky faucets, fixtures).
• Offer flexible scheduling options with opportunities for full‑time and part‑time shifts.

Competencies

• Communicates Open & Effectively
• Builds Strong Relationships
• Nurtures Leaning & Growth
• Drives Continuous Improvement
• Champions CORE values

Physical Demands

• Continual standing and moving during the shift.
• Continual communication in person or on the phone.
• Ability to lift up to 75 pounds.
• Will occasionally encounter toxic chemicals.
• Frequent cleaning and sanitizing of equipment and facilities.
• Movement involving bending and twisting to accomplish tasks.

Benefits

• Medical, Dental, and Vision Insurance*
• Vacation*/Sick Time/Holiday Pay
• Free Black Card Membership
• 401(k) Retirement Savings Plan – 3% Company Match
• Term Life Insurance*
• Healthcare and Dependent Care Flexible Spending Accounts*
• Employee perks and discounts
• Please note that certain benefits listed above are for full‑time employees only

Pay Range Placement Statement

• Relevant skills
• Years and depth of experience
• Performance history
• Market competitiveness
• Geographic economic conditions (cost of living, local wage benchmarks)

Seniority Level: Entry level

Employment Type: Full‑time

Job Function: Other

Industries: Wellness and Fitness Services

Referrals increase your chances of interviewing at Core Development & Management by 2x.