Member Consultant II; Part-Time

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits? Our "people helping people" philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we're proud of our history, we're even more excited about our future. With business and technology transformation on the horizon, there's never been a better time to be part of BECU.

The target pay range for this position is $26-$28 hourly. Compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Incentives are performance based and vary by role.

• 401(k) Company Match (up to 3%)
• 4% annual contribution to your 401(k) by BECU
• Medical, Dental and Vision (family contributions as well)
• PTO Program + Exchange Program
• Tuition Reimbursement Program
• BECU Cares volunteer time off + donation match

As a part‑time Member Consultant II, you will play a key role in delivering a seamless and high‑quality member experience. Your expertise in BECU’s products will allow you to identify, diagnose, and address members’ consumer financial needs and refer them to specialized services when necessary. You will serve as a subject matter expert, resolving our members’ needs and providing expertise in specialized financial services.

Exceptional Member Experience and Sales Consultation:

• Utilize product knowledge to provide excellent customer service and sales, including business services, consumer lending, deposit servicing, IRA, POA, and Fiduciary accounts.
• Sign all line and loan documents that originate through outbound/inbound call center, ensuring each Member’s needs are fulfilled.
• Assist the community with financial wellness: financial education programs, budgeting, debt management, or access to financial planning resources.

By applying to this part‑time role, you’re expressing interest in joining the East District as a part‑time employee for one year.

• The branch for this role includes Redondo.
• Training will also take place at the Tukwila Financial Center.
• Reliable transportation and commitment/ability to travel to Tukwila and Greenwood listed above required.

• Monday‑Friday, shifts between 8:00 am and 6:30 pm.
• After training, part‑time Member Consultants are scheduled 24 hours a week during branch operating hours:
• Mon‑Fri 8:30 am‑6:15 pm.
• Saturday 8:30 am‑1:30 pm.

• Community time off: paid time off specifically designated for volunteering or community service activities.
• Work‑life balance: policies and practices that support employees in balancing professional responsibilities with personal commitments.
• Assisting the community with financial wellness: financial education programs, budgeting, debt management, or access to financial planning resources.

Minimum Qualifications:

• Bachelor’s Degree or equivalent related experience.
• Minimum two years of experience in a sales‑oriented, financial, or retail environment.

Desired

Qualifications:

• One year of experience in a financial institution.
• Thorough understanding of the sales process and ability to manage a sales pipeline efficiently.
• Strong proficiency and comfort with learning new systems and programs; ability to navigate multiple systems simultaneously.
• Ability to successfully complete 12‑week in‑house training program after hire.
• Comprehensive understanding and knowledge of Credit Union key objectives, product, and service solutions.
• Knowledge of state and federal laws and regulations pertaining to membership, deposit, and loan products and services offered.
• Proficient verbal and written communication skills to enable daily communication with members.
• Proficient math aptitude and analytical skills.
• Problem resolution, negotiating, organization, multi‑tasking, and peer coaching skills.
• Ability to work flexible shifts between 8:00 am‑6:30 pm on weekdays, and…