Peer Services Specialist – Front Desk

Title: Peer Services Specialist I – Family Navigator PEER KENT

Part/ Full Time: Full Time

Hourly/ Salary: Hourly

Pay Scale: $22.97 - $25.15

Reports to: Program Manager

Supervisory role: No

• Individuals with lived experience in mental health and/or substance abuse
• BIPOC identified individuals
• LGBTQIA+ identified individuals
• Veterans

• Washington state residents impacted by temporary or chronic addiction, mental health, and/or HIV/AIDS, or other sexually transmitted diseases.
• Target disparately impacted communities through site expansion operated as a DBA of Peer Washington named for location and guided by a charter identifying the target community served.
• Maintain safe space for members identified as lesbian, gay, bisexual, transgender, gender non‑conforming, or other sexual minorities at all our locations regardless of the target community.
• Services shall be open to any person impacted by addiction, mental health, or HIV/AIDS; however, outreach for each site will be directed toward the community identified in the site charter.
• Our work is done in a spirit of safety, trust, inclusiveness, and celebration of individual differences.

Peer emotional support is the foundation of the services provided by Peer Washington. The ability to discuss struggles and successes related to experiences shared by another individual promotes healing and compliments traditionally accepted professional services in the healthcare system. The role of the Peer Services Specialist – Family Navigator is to work with family members of individuals who are struggling with issues related to mental health, addiction and/or chronic illness.

The Peer Services Specialist – Family Navigator will be an accountability partner to help family members plan, evaluate, and maintain their recovery journey by engaging in a positive supportive relationship. The Peer Services Specialist – Family Navigator is also responsible for demonstrating and inspiring hope, trust and a positive outlook and optimizing member connection with a broad range of community‑based services and natural supports.

• Work directly with the Program Manager to establish guidelines, best practices, member tracking, and expectations in the development and application of this new position.
• Work with family members supporting loved ones that are early in recovery from or struggling with substance use disorder, mental health, and/or behavioral health concerns to provide support and referral services.
• Provide intake services and case management for programming contracts.
• Maintain weekly contact with assigned members.
• Submit data and other reporting in a timely fashion.
• Develop relationships with community partners.
• Attend all monthly staff meetings.
• Collaborate with other peers as requested in providing support to family members.
• Respond to all phone calls and emails within 1 business day.
• Act as a representative on behalf of Peer Kent as needed with regards to community collaborations and events as assigned by the Program Manager. This includes reporting back to the Program Manager with updates and for direction on how to proceed with our involvement.
• Maintain clear communication with staff and volunteers. This includes keeping the Program Manager updated on weekly schedules and copied on all important communication.
• Attend on‑going training programs offered to enhance effectiveness of role.

• Identify appropriate…