Gate Operator Tech Support Specialist

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This range is provided by Nice Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$25.00/yr - $35.00/yr

Kent, WA (fully onsite)

• Provides advanced technical support and assistance to customers via email, phone, and/or other remote methods.
• Addresses and response to customer inquiries on HySecurity products and services, including installation, operations functions, troubleshooting and maintenance.
• Provides customers with preventive maintenance and configuration recommendations to improve product usability and performance.
• Documents customer interactions, including details of inquiries, complaints, comments and actions taken in CRM.
• Review and provide feedback to the technical writing staff for new product documentation.
• Note customer issues with the potential for product or process improvements and providing that information to the Engineering team and Quality teams.
• Provide input to the RMA team on returns when special testing is required.
• Perform any other related duties as required or assigned.

• Experience with installation, support, and/or sales of commercial gate operators.
• Relevant 2-year degree preferred; experience or other technical certifications will be considered.
• 3 or more years’ experience in technical support or other customer facing role.
• Spanish language capability desired.

• Knowledge of and ability to troubleshoot Gate Operators and accessories.
• Experience with Commercial gate operators and/or hydraulics a plus.
• High customer service orientation.
• Demonstrate effective telephone communication skills.
• Well-developed troubleshooting and analytical skills.
• Self-directed with the ability to prioritize workload. Excellent organizational skills.
• Ability to quickly learn the various products, their faults and corrections.
• Possess the ability to read and interpret blueprints and technical specifications.
• Electrical circuit (Low and High voltage) understanding.
• Ability to use and instruct on the use of in field electrical diagnostic tools. (multi-meter)
• Possess an aptitude for technical concepts and the ability to read and interpret specification sheets.
• Skilled in communicating field problems to engineers and quality staff for continuous product improvement.
• Demonstrate attention to detail.
• Proficiency with Microsoft Office tools.
• Positive attitude, self-motivated and eager to succeed.

• Required to sit, talk, or hear; frequently required to use hands to grip or feel; and occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl.
• Vision and depth perception suitable for use of utilizing a computer, printer, phone, and keyboard.
• Manual dexterity suitable for use of utilizing a computer.
• Sufficient personal mobility and physical reflexes which permits the employee to work in an office setting.
• Ability to walk and/or climb 5% of the time comfortably, with or without reasonable accommodation.
• Ability to sit at a computer for 90% of the time comfortably, with or without reasonable accommodation.
• Light to moderate lifting.

• Must be comfortable working in an office environment to include moderate noise levels.
• The working area is primarily in an open office setting with reasonable lighting and controlled temperatures.

Nice Group is an equal opportunity employer. We celebrate diversity and do not discriminate based on race, color, religion, gender, sexual orientation, age, veteran status, disability or any other protected characteristic. All qualified applicants will receive consideration for employment without regard to any prohibited factor.