Data Center Technician

We are seeking a highly skilled Data Center Technician to support and maintain our Mac-based compute infrastructure and associated data center environments.

• Primary:
  Mac/Server Infrastructure Operations (80%)
  • Deploy, rack, cable, and maintain Mac Studio, Mac Pro, Mac Mini or similar Apple hardware in the data center.
  • Perform diagnostics, troubleshooting, and repairs on Apple devices (hardware and basic OS-level issues).
  • Manage device imaging, configuration, firmware updates, and lifecycle operations.
  • Monitor system health, handle incident response, and support operational uptime SLA.
  • Maintain accurate asset records, labeling, inventory, and documentation.
  • Work closely with platform/engineering teams to support CI/CD, build pipelines, and workloads running on the Mac fleet.
  • Administer HP and Dell machines as required.
• Secondary:
  Data Center & Networking Support (20%)
  • Assist with installation, configuration, and troubleshooting of network switches (Arista, Juniper, etc.).
  • Perform structured cabling (fiber and copper), patching, tracing, and labeling.
  • Participate in switch upgrades, port provisioning, VLAN configurations, and basic L2 troubleshooting.
  • Support network connectivity for compute hardware, out-of-band management, PDUs, and KVM components.
  • Escalate and resolve complex issues with network engineering.
  • Ensure compliance with data center standards: airflow, cable management, rack power distribution, and space planning.

• 3+ years of experience in data center operations or hardware support.
• Hands‑on experience with Mac hardware (Mac Studio/Mini/Pro) in production or lab environments.
• Strong understanding of racking, stacking, cabling, and general data center best practices.
• Working knowledge of network switches, Ethernet standards, and basic L2 protocols.
• Experience with ticketing systems, documentation, asset tracking.
• Ability to lift and move equipment up to ~50 lbs and work in a data center environment.

• Familiarity with Jamf and automation workflows for Mac devices.
• Basic knowledge of TCP/IP, VLANs, link aggregation, and network troubleshooting.
• Experience with remote management tools (IPMI, iDRAC, Lights Out, etc.).
• Understanding of OS imaging, basic scripting (Python/Bash), or automation.
• Past experience supporting build farms, developer infrastructure, or similar environments.
• Awareness of Agile practices and Service Now/Cloud ticketing systems.

• Strong communication and documentation abilities.
• Excellent problem‑solving and troubleshooting skills.
• Ability to work independently and collaborate across engineering, networking, and data center teams.
• Highly organized; ability to manage multiple tasks simultaneously.

• Healthcare plans available at the employee’s expense.
• Sick leave provided under state laws applicable to the employee’s residence.

• Candidates with independent work authorization, open to W2 contract or C2H roles.
• No sponsorship for work visas.
• Do not work with 3rd‑party vendors or hire on C2C.

Please apply only if you meet these criteria, as unrelated applications will not be reviewed.