ICT Analyst- Digital Service Desk

Job overview

Please note, at this stage, the role is open only to internal staff (including NHSP and Agency staff currently on placement within our organisation) and staff substantively employed within Kent and Medway NHS Trusts and the Kent and Medway Integrated Care Board (ICB). Any individual who is at risk of redundancy will be given priority, provided they meet the essential criteria.

Be the Digital Lifeline for NHS Care , Join Our Digital Service Desk Team!

Ready to make a real impact in healthcare?
Join our Digital & IT team at Kent and Medway Mental Health NHS Trust as a Service Desk Analyst and help keep our clinicians connected and our patients cared for.

Your mission:

• Be the first point of contact for IT support
• Solve problems, empower staff, and keep systems running smoothly
• Drive digital innovation in the NHS

Why you’ll love it:

• A role that truly makes a difference

Location: Kent

The post requires a person with significant expertise in Information Communication Technology and having at least three years of experience. The individual is expected to contribute through their skills and efforts to an ICT function that can:

• Deliver high levels of technology assurance and high levels of customer satisfaction
• Ensure the best return on investment is achieved through technology-enabled service transformation
• Negotiate and drive best value from technology investment, contracts and outsourcing arrangements
• Ensure all staff are adequately developed and able to make effective use of available technology
• Engage effectively with stakeholder groups at all level

We are the Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway. Our teams support adults with a wide range of mental health needs. Because we cover the whole county and both hospital and community settings, we can make care more joined up and easier to access for the 1.8 million people of Kent and Medway.

Rated ‘Good’ by the CQC, we care for over 2,000 people in our hospitals and 54,000 in the community each year.

Our vision is simple:
We are here to help communities not just live with mental illness, but live well. It’s why we’re passionate about working with communities to make mental health care better for everyone. And everything we do is guided by our values caring, inclusive, curious and confident.

Join us - if you share our passion for better mental health care and want to be part of a team that's doing well together.

In this customer-facing role, you will be the first line of defence for our users' technical needs. You will:

• Provide exceptional technical support and training to end-users
• Troubleshoot and resolve a wide range of IT issues
• Communicate clearly and effectively with users from all technical backgrounds
• Demonstrate empathy and resilience in challenging situations

You are a perfect fit for this role if you have:

• Strong technical skills and a passion for technology
• Excellent communication, interpersonal, and problem-solving skills
• A commitment to continuous learning and improvement
• The ability to work independently and as part of a team

As a valued member of the Kent and Medway Mental Health NHS Trust team, you will also:

• Play a key role in improving the ICT Assurance Framework
• Contribute to strategies, policies, and processes that enhance user experience
• Help us maximize user productivity and satisfaction

Ready to join our team? Apply today!

• Experience relevant to Digital/Service Desk environment

• Job Description relevant to the Person Specification

In cases where we receive a high volume of applications for a post, it may be necessary to bring the closing date forward. Please submit your completed application as early as possible to avoid disappointment.

Due to the high volume of applications received, it is not possible to respond individually to your application. Should you not hear from us within six weeks of the vacancy closing, please assume that your application has not been successful.

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