Box Office Manager

** Department:
** Finance
*
* Reports To:

** Director of Ticketing
** Supervises:
** Part-Time Ticket Sellers
** FLSA Status:
** Hourly, Non-Exempt
** Pay Rate:
$ per hour
***
* SUMMARY:

** ASM Global, the leader in privately managed public assembly facilities has an exciting and immediate opening for a Box Office Manager at accesso Sho Ware Center in Kent, WA.  This position will oversee ticket sales and all aspects of box office operations.
** MAJOR RESPONSIBILITIES:
*** Directs and oversees the internal control of daily operations as outlined in the ASM Box Office Manual.
* Coordinates all event information between the promoter, facility personnel and the ticket company in a timely manner.
* Works with event promoter and appropriate personnel to establish ticket pricing and seating configuration.
* Builds and modifies all ticketed events and issues computer access codes to facility management.
* Coordinates the house scale for all ticket events with Director of Ticketing.
* Monitors daily ticket sales for all upcoming events and communicates information to the Director and promoter representative.
* Prepares cash bank and daily accurate inventory of all tickets distributed and available for sale.
* Prepares and presents the final box office statement for settlement of each event.
* Responds to customer complaints and service requests to maintain a positive rapport with the ticket buying public.
* Supervises, instructs, and trains ticket sellers as to the proper selling procedures.
* Assists or sells tickets as needed.
* Maintains accurate record of daily balance of cash received, tickets sold, and change bank/vault.
* Demonstrates excellent customer service skills, responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most box office questions without assistance.
* Additional responsibilities as required by Director of Ticketing and/or General Manager.
* All other duties as assigned.
** KNOWLEDGE, SKILLS & ABILITIES
*** Recognize and solve related problems efficiently and rapidly while handling a large volume of tickets and cash.
* Follow oral and written instructions and communicate effectively with others in both oral and written form.
* Work independently, exercising judgment and initiative.
* Organize and prioritize work to meet deadlines.
* Operate computerized ticketing system, standard office equipment and personal computer using Windows, Word, Excel, time management system for employees, event booking and scheduling software.
* Maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered in the course of employment.
* Calculate figures and amounts such as discounts, interest, commission, properties, and percentages accurately and efficiently.
* Handle/reconcile large sums of money utilizing prescribed cash management controls.
* Demonstrate knowledge of principles of bookkeeping, accounting, and box office procedures.
* Work effectively under pressure and/or stringent schedule and produce accurate results.
* Remain flexible and adjust to situations as they occur.
* Work in a fast-paced environment and handle a heavy workload that can present stressful situations.
*
* QUALIFICATIONS:

*** Bachelor’s degree is preferred or an equivalent combination of education and experience.
* Must have experience in accounting and customer service.
* Box Office experience in a similar environment strongly preferred.
* Supervisory experience preferred.
* Must be able and available to work flexible day and evening times, including weekends.

TO APPLY:

Applications can be found at  ().Recruiter-Kate Anderson Accesso Sho Ware Center
625 W James St.Kent, WA 98032

Applicants that need reasonable accommodations to complete the application process may contact HR at . ASM Global/accesso Sho Ware and the City of Kent are Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
*
* Job Title:

** Box Office Manager
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