Director of Operations

Director of Operations

Helping veterinarians find a better work-life balance while feeling valued in what they do.

At Paw Doc, we believe that every pet deserves access to essential surgical and dental care. We are building services designed to remove barriers for families, offering affordable procedures, transparent pricing, and exceptional patient care to keep pets healthy and thriving.

We are looking for a Director of Operations to join our growing team.

The Paw Doc Director of Operations plays a central role in the successful launch of new veterinary hospitals and the continued growth of existing hospitals. This position is responsible for developing hospital teams from the ground up: managing interviewing, hiring, and onboarding; establishing workflows and operating procedures; setting, implementing, and maintaining client service standards; and ensuring that hospital teams are prepared, confident, and supported from day one.

The Director of Operations also oversees existing Paw Doc hospitals to ensure continued success and support of our Core Values: WOW Service, Learning, Respect, Fun, and Do the Right Thing.

This role is ideal for an experienced field operator with:

• 5+ years of hospital leadership experience, including multi-site leadership
• Strong analytical experience, including KPIs, P&Ls, and budgeting
• Experience participating in and supporting new hospital openings
• Proven experience growing existing locations
• A passion for teaching, training, and developing hospital leaders and team members
• Hands‑on experience in interviewing, hiring, onboarding, and training support teams
• Success in building relationships across teams
  
  Experience in both general practice and specialty/emergency veterinary hospital environments preferred

Compensation and Benefits Offered:

• Competitive salary
• Paid time off
• 401(k) with employer match
• Health, Dental, and Vision insurance
• Company‑paid life insurance
• Employee assistance program
• Employee Discounts

Location:

Remote, with travel up to 60%.

Reports to:

Vice President of Go To Market Team.

If you are a confident, approachable, supportive leader who is self‑motivated and comfortable working independently in fast‑growing, evolving environments, and enjoys travel and on‑site team engagement, let’s talk!

For more information, please email Melissa Bingham at or find more here: