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Service Manager

Job in Kent, King County, Washington, 98089, USA
Listing for: Pros Mechanics
Full Time position
Listed on 2025-12-30
Job specializations:
  • Management
    Operations Manager
Salary/Wage Range or Industry Benchmark: 80000 - 110000 USD Yearly USD 80000.00 110000.00 YEAR
Job Description & How to Apply Below

We are seeking a qualified individual to manager a Heavy Equipment Shop in Kent, WA. The Service Manager will supervise a team of 30 personnel including shop and field service technicians, parts runners and service advisors/writers. Will interact with all employees and other department managers, customers, and vendors. Managers with dealership experience will be considered an asset.

Responsibilities
  • Oversee field and shop repairs including closing work orders.
  • Prepare bids and have oversight of quotes for repairs and maintenance work in a timely manner
  • Review and evaluate all work orders for accuracy
  • Negotiate and settle customer and internal service disputes
  • Control and evaluate department P & L, including capital expenditures
  • Interact with other department employees and promote a team environment
  • Handle all employee issues including hiring, mentoring, disciplinarian actions, and terminations
  • Monitor and schedule for technician training to stay current with technology
  • Assist with other duties as assigned and directed by the Branch Manager and Corporate Service Manager
Qualification
  • Strong organizational and customer service skills
  • Exceptional time management skills, and the ability to prioritize and complete all tasks required.
  • Should have a minimum of 5 years’ experience previously working in a management capacity in the heavy construction and mining equipment Industry.
  • Must have excellent verbal and written communication skills
  • Must have strong customer service skills
Compensation

$80k - $110k/year, salary range depends on experience and qualification.

Benefits available after 90 days and include Medical, Dental Vision, Life Insurance, 401k, PTO company vehicle and gas card.

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