Supervisor, Operations, Road

Company Overview

DSV – Global transport and logistics was founded in 1976 when ten independent hauliers joined forces in Denmark. Since then DSV has evolved to become the world’s third largest supplier of global solutions within transport and logistics. Today we add value to our customers’ entire supply chain by transporting, storing, packaging, re‑packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world.

Our reach is global yet our presence is local and close to our customers. Read more at

Kent, WA

Full Time

The Supervisor, Operations position is a key role for the DSV Road branches. They are responsible for coordinating with the DSV Road Management to ensure efficient and effective processes and productivity for the branch and its operations. They provide efficient workflow tools and guidance including pricing approvals, negotiations to obtain the best rates and services available and also troubleshoot any issues that may be escalated to them by the team.

They are responsible for ensuring the branch’s house accounts are maintained and operating successfully, while continuously seeking additional growth opportunities with clients.

• Acts as a back‑up in the absence of the Branch Manager/Manager, or other branch employees, with day‑to‑day responsibilities.
• Ensures the team’s daily activities and responsibilities are completed successfully and timely.
• Assists both internal and external operators with system issues and inquiries, and arranges training sessions as needed.
• Provides volume spot quotes to customers, and books shipments as appropriate.
• Runs monthly reports to catch all booked shipments.
• Oversees new customer onboarding and set‑ups.
• Creates and maintains documentation and processes for new and existing clients and their set‑ups and/or changes.
• Maintains in‑depth working knowledge of client and branch freight needs.
• Works closely with the Branch Manager/Manager to establish KPI’s measuring productivity, and manages team daily reports.
• Works closely with the DSV Sales team to work thru new and existing opportunities for growth, and client relationship enhancements.
• Works with other department leads and/or managers to achieve successful and positive partnerships and efficiencies.
• Leads carrier development initiatives, and the solicitation of freight opportunities with internal customers and external customers.
• Assists operations staff in resolving settlement disputes with carriers.
• Performs and completes other duties or projects as assigned.
• Leads by example; motivates and supports co‑workers, integrates, and promotes the DSV strategy into daily actions and interactions.
• Manages customer service and truckload brokers.
• Other duties and projects as assigned.

• Oversees the branch’s Operational Account Managers and Carrier Sales Representatives.
• Reviews and approves time off requests for all assigned employees.
• Delegates and distributes workloads and/or duties as appropriate.
• Assesses performance, conducts performance reviews, and suggests disciplinary action as needed and in coordination with the Branch Manager/Manager.
• Assesses staffing needs, conducts interviews, and assists with hiring decisions in coordination with the Branch Manager/Manager.
• Maintains a positive work atmosphere and leads by example.
• Ensures compliance with company policies, rules, and regulations.

• Bachelor’s Degree preferred in supply chain management, logistics, business administration or a similar field, or equivalent combination of education, training, and experience.
• 3 years’ experience with transportation operations or related experience.
• 2 years’ freight brokerage experience.

• Lead Yourself:
  Self‑accountability, self‑awareness, expressing honest opinions in a constructive manner, and a good ambassador for DSV.
• Lead Your Team:
  Proven leadership and team‑building skills with the ability to develop high‑performing teams.
• Lead Your Business:
  Act in the…