Pro Customer Service​/Sales

Position Purpose

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs.

Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors.

The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

• Pro Paint Sales Specialist - $21.00
• Pro Sales Associate - $20.00
• Pro Account Sales Associate - $21.00
• Pro Lot Loader: $19.00
• Pro Delivery Driver: $21.00

The Home Depot offers various benefits as part of a total compensation package including paid vacation, paid sick leave, paid parental leave, six paid holidays, medical, dental, vision, tuition reimbursement, 401(k) with company match, ESPP, profit-sharing bonuses, and other benefits (benefits vary based on the associate’s salaried/hourly status and full‑time/part‑time status). Additional details: salaried associates receive 2 weeks of vacation in their first year;

full‑time hourly associates are eligible for 40 hours of paid vacation after 6 months of continuous service; part‑time associates receive 20 hours of paid vacation after 6 months. Temporary associates are not eligible for vacation benefits. Sick time varies by state and position type: for Washington State, Spokane, and Tacoma, salary and temporary associates earn 1 hour of sick time for every 40 hours worked;

full‑time associates earn 1 hour of sick time for every 40 hours worked or 4 hours per month, whichever is greater; part‑time associates earn 1 hour of sick time for every 40 hours or 2 hours per month, whichever is greater. For Seattle, the schedule is 1 hour of sick time for every 30 hours worked for salary and temporary associates;

full‑time associates earn 1 hour for every 30 hours worked or 4 hours per month, whichever is greater; part‑time associates earn 1 hour for every 30 hours worked or 2 hours per month, whichever is greater.