Assistant Store Manager; Store

Full Time Assistant Store Manager (Store 5358)

Join Game Stop as an Assistant Store Manager and help deliver exceptional gaming experiences in a dynamic retail environment. The role provides close supervision to Sales Associates and Retail Keyholders while coordinating all aspects of store operations with minimal supervision.

• Provide best‑in‑class guest service: greet guests promptly, respond to questions and concerns quickly, recommend items, and apply all selling behaviors during every transaction.
• Support the total shopping environment, including visual merchandising, operational initiatives, and guest relationships that lead to sales.
• Process guest purchases and returns accurately using the POS system and deliver top‑notch service.
• Manage guest communication by answering phone calls and escalations in a timely, professional manner.
• Promote Game Stop’s guest benefits, such as new title reservations, trade‑in, and Pro Rewards.
• Train and supervise Store Associates on policies, procedures, sales techniques, and guest service expectations.
• Observe associate performance, provide feedback, and address unsatisfactory performance in partnership with the Store Manager.
• Ensure all associates complete onboarding, training, and compliance requirements before independent shifts.
• Schedule associates, ensuring compliance with labor guidelines and optimal guest service staffing.
• Approve payroll, manage paid time off, and verify accurate compensation for all hours worked.
• Maintain cleanliness, organization, and merchandising standards throughout the store.
• Fulfill, ship, and manage Omni‑Channel orders daily.
• Implement inventory control, loss prevention, and security practices; conduct bank deposits and reconcile daily transactions.
• Oversee merchandise counts, restock shelves, and manage stockroom-to-front transfer to ensure proper product presentation.
• Inspect shipments for discrepancies, process recalls and defectives accurately.
• Maintain safety for associates and guests, reporting injuries as required.
• Maintain store documentation and records in an organized manner.
• Delegate tasks to associates in the Store Manager’s absence and supervise keyholder responsibilities.
• Adhere to all game‑stop policies, procedures, and legal requirements.

• Proof of identity and eligibility to work in the U.S.
• Minimum age 18 years.
• High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred.
• Minimum of 6 months of retail management experience preferred.
• Minimum of 2 years of retail sales or guest service experience preferred.
• Video game knowledge preferred.

• Extremely outgoing with strong people skills.
• Provide genuine assistance to every guest during each visit.
• Excellent verbal, written, and listening skills; bilingual English/Spanish preferred.
• Ability to achieve objectives in a fast‑paced, changing environment.
• Self‑motivated and able to work independently and as part of a team.
• Meet performance expectations including attendance, appearance, safety, and respectfulness.
• Operate POS computer system with basic mathematics and alphabetizing skills.
• Prepare required paperwork accurately.
• Follow written or oral instructions precisely.
• Handle financial tasks in accordance with company policy.
• Work a flexible schedule, including nights, weekends, and holidays; minimum 3 days/week availability.
• Adapt to stress without affecting guest interactions and solve problems creatively.
• Reliable, trustworthy, and use good judgment.
• Stand and move throughout the store for up to 12 hours per day; lift up to 30 lbs. and perform basic fine and gross motor tasks.
• On military‑base locations, acquire understanding of military ranks and insignia.

Full‑time store positions enjoy incentive programs, health benefits, paid time off, 401(k), employee discount, a casual work environment, and possible bonus or other incentives.

Salary: $19.88 – $23.88 per hour.

Mid‑Senior level

Full‑time

Sales and Business Development

Retail

Game Stop provides equal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. Game Stop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Certain state‑specific exceptions may apply.