Retail Floor Supervisor

Final date to receive applications: 2 November 2026

Department: Smithsonian Enterprises

Employment Type: Full Time

Location: Washington, DC

Reporting To: Retail Area Manager

Compensation: $45,000 - $50,000 / year

OPEN DATE: October 21, 2026

CLOSING DATE: November 2, 2026

POSITION TYPE: Trust Fund

APPOINTMENT TYPE: Indefinite

SCHEDULE: Full Time

DUTY

LOCATION:

Washington, DC

Position sensitivity and risk: Low Risk

Open to all qualified applicants

What are Trust Fund Positions?

Trust Fund positions are unique to the Smithsonian. They are paid for from a variety of sources, including the Smithsonian endowment, revenue from our business activities, donations, grants and contracts. Trust employees are not part of the civil service, nor does trust fund employment lead to Federal status. The salary ranges for trust positions are generally the same as for federal positions and in many cases trust and federal employees work side by side.

Trust employees have their own benefit program, which may include Health, Dental & Vision Insurance, Life Insurance, Transit/Commuter Benefits, Accidental Death and Dismemberment Insurance, Annual and Sick Leave, Family Friendly Leave, 403b Retirement Plan, Discounts for Smithsonian Memberships, Museum Stores and Restaurants, Credit Union, Smithsonian Early Enrichment Center (Child Care), Flexible Spending Account (Health & Dependent Care).

• Pass Pre-employment Background Check and Subsequent Post-Employment Background Investigation for position designated as Low Risk.
• Complete a Probationary Period.
• Maintain a Bank Account for Direct Deposit/Electronic Transfer.
• The position is open to all candidates eligible to work in the United States. Proof of eligibility to work in U.S. is not required to apply.
• Applicants must meet all qualification and eligibility requirements within 30 days of the closing date of this announcement.

The Smithsonian National Zoo Retail Stores in Washington DC seek enthusiastic, customer-focused individuals who love animals, enjoy working with people and creating memorable guest experiences at the Smithsonian National Zoo. The Floor Supervisor supports daily retail operations by leading staff, delivering exceptional customer service, maximizing sales opportunities, and ensuring business units are well‑stocked, organized, and maintained. This role also assists the Area Manager with staffing adjustments and operational oversight to meet changing visitor needs.

• Assist in driving sales growth by maximizing resources, maintaining strong merchandising standards, and delivering exceptional guest service.
• Analyze retail performance metrics and share daily, weekly, and monthly results with staff. Coach new and existing team members on strategies to improve sales, memberships, and key performance indicators.
• Support the onboarding, training, and development of retail associates. Provide leadership and guidance to ensure tasks are completed accurately and on schedule.
• Deliver ongoing coaching and real‑time feedback on sales, customer service, cash handling, and inventory practices. Foster a culture of teamwork, accountability, and integrity.
• Maintain a visible presence on the sales floor by supporting staff, engaging with guests, and resolving issues. Lead by example and provide hands‑on coaching to ensure exceptional service.
• Assist with daily workforce planning and scheduling to ensure adequate coverage and productivity. Adjust staffing assignments as needed to meet changing visitor traffic and operational demands.
• Model the Standards of Excellence and ensure compliance with operational policies and audit procedures. Address guest concerns promptly and escalation complex issues to…