Customer Care Manager

Monarch Trade Services, as part of Foundation Partners Group, is seeking a driven, relationship-focused Customer Care Manager to lead business development and customer success efforts across the Seattle Metropolitan Area
. This field-based role blends account management with strategic sales outreach, making it ideal for someone passionate about relationship-building and growing territory-based partnerships. This is a field-based position requiring consistent travel throughout the Seattle Metropolitan Area. Administrative tasks may be completed remotely or in conjunction with the Kent, WA Care Center
. Success in this role requires a strong in-person presence and regular client interaction.

Foundation Partners Group is transforming the funeral and cremation industry through innovation, technology, and compassion. With a national network of providers, we offer forward-thinking, personalized care for the families we serve. Be part of a company that values integrity, collaboration, and purpose-driven service.

$50,000.00/yr - $50,000.00/yr

• Client Relationship Management:
  Serve as the primary contact for assigned accounts;
  Build and maintain strong, trust-based relationships with funeral homes, cremation providers, and industry partners;
  Deliver proactive, responsive, and tailored support to ensure satisfaction.
• Business Development & Sales:
  Expand existing client relationships through upselling and cross-selling services;
  Identify and acquire new trade cremation partners in the Seattle area;
  Customize service offerings in collaboration with internal teams to meet evolving client needs.
• Performance & Strategy:
  Meet or exceed sales growth goals and new account targets;
  Maintain accurate pipeline activity, customer feedback, and market insights;
  Use data to refine outreach and improve client success strategies.
• Territory Management:
  Travel regularly across the Seattle Metro Area to meet clients and prospects;
  Represent Monarch Trade Services at industry events, community functions, and sales meetings;
  Partner with the Kent, WA Care Center team to ensure seamless service delivery.

Required:

• 3+ years in sales, client services, or account management
• Strong communication and interpersonal skills
• Self-starter with the ability to work independently in a field-based role
• Valid driver's license and reliable transportation
• Familiarity with the Seattle area and willingness to travel extensively

Preferred:

• Experience in the funeral, cremation, or trade services industry
• Knowledge of B2B service sales, retention strategies, and CRM tools
• Familiarity with customer success metrics and pipeline reporting

• Self-starter with a hunter mindset and a servant-leader approach.
• Empathetic listener with a commitment to outstanding service.
• Highly organized, results-driven, and capable of managing a dynamic workload
• A polished professional who can represent the brand with warmth and credibility

• Excellent Compensation:
  Competitive salaries, performance incentives, referral bonuses, 2 weeks of paid vacation days, 2 personal days, 6 paid sick days (rolls over annually up to 96 hours), and 6 paid holidays.
• Unlimited Potential:
  Career paths and growth opportunities with a privately held, nationwide company.
• Exceptional Benefits:
  Medical, dental, and vision insurance options and 100% company-paid life insurance and disability (long-term and short-term).
• Matching Funds:
  Company matches up to six percent of funds to your 401k, plus annual contributions, if you choose the Health Savings Account (HSA) option.
• Team Building:
  Regular company-wide meetings, one-on-one interactions, and a warm, welcoming environment.

Ready to make a difference in a meaningful industry while building lasting relationships and driving growth? Join Monarch Trade Services and help reshape how care is delivered in the cremation and funeral services space!

• Mid-Senior level

• Full-time

• Other

• Individual and Family Services