Sales Enablement- Market Manager

sales enablement market manager

location: seattle, washington or surrounding area

asurion is a global leader in technology protection and support solutions. From lost, stolen, and damaged wireless handsets to malfunctioning computers, gaming systems, and more, asurion provides worldwide best-in-class premier support, service, repair, replacement, and delivery. This position resides in the customer solutions team focused on any customer facing solution from processing claims to technical support.

the sales market manager is responsible for building and growing productive relationships across the field sales channels to achieve and exceed assigned sales targets and company initiatives. Acting as a sales enabler, the sales market manager will improve the performance of ubreakifix stores and the delivery expert setup channel through proactive email, zoom, and in-person support within their geographic market. Through the establishment of operational partnerships, support will include the development of revenue/sales strategies, field training of experts, leadership coaching, data interpretation, accountability conversations, and driving the excitement of a sales culture.

This position will also work other internal cross‑functional areas to identify growth opportunities and process improvements.

this role requires a valid driver's license and up to 4 days of weekly travel to ubreakifix stores and forward stocking locations within your region using a reliable personal vehicle (mileage reimbursed). Air travel and overnight stays may be required.

• effectively develop and maintain relationships to guide and impact behavioral changes, drive sales incentives and contest and set site expectations
• partner with sales enablement leadership to understand organizational priorities, create onsite coaching plans priorities to drive store change or policy reinforcement
• adhere to general standard operating procedures for onsite visits
• provide guidance on policy and procedures as well as best practices
• serve as an expert sales coach guiding practice sessions and role plays, observing real‑time interaction and provide in the game feedback
• meet or exceed a diverse set of goals and matrix developed based on organizational goals
• identify opportunities within the customer interaction experience and partner with sales leaders to conduct training as needed
• serve as the primary asurion voice for assigned sites with the ability to provide readouts daily and adhoc readouts on current site state
• partner with stakeholders to resolve problems and remedy issues as they arise
• ongoing communication with key team members on site progress
• administrative tasks such as managing travel and expense reports timely and in adherence with outlined company and team guidelines

• expert experience with the serve, solve, sell approach
• excellent working knowledge of the microsoft office suite
• exceptional public speaking, interpersonal, and skilled in written communication
• comfortable with a great deal of self‑governing and ambiguity; able to continue to complete work and drive results in such an environment
• ability to guide stakeholders and provide pertinent information to make informed decisions
• ability to handle frequent and sweeping change in a fast‑paced environment
• ability to work successfully as a co‑located team with both asurion and client employees
• self‑starter and can work autonomously with little supervision.
• ability to work a flexible schedule inclusive of holidays, nights and weekends.
• ability to travel over 75% of time; including air travel and car rental
• maintains a current driver’s license in good standing

• active listener; strong communication - verbal and nonverbal
• probes; good analysis; solves more detailed problems
• manages time; self‑directed in most work areas; assists others
• builds relationships with teammates and establishes relationships with key stakeholders
• detailed understanding of the products and services offered.
• adaptable to change; can help support others through change
• contributing team member and leverages relationships to advance work
• provides peer to…