Inside Sales Rep

Inside Repair Sales Representative Position Summary Performance Mechanical Group is seeking an Inside Repair Sales Representative to increase the approval and completion of commercial HVAC and refrigeration repair proposals.

This position will take ownership of the repair follow-up process—from proposal submission through customer approval, completion, invoicing, and payment. The ideal candidate is organized, persistent, customer-focused, and comfortable communicating the value and urgency of recommended repairs.

Primary Responsibilities Follow up consistently on outstanding repair proposals

Prioritize critical, aging, and high-value opportunities

Explain the scope, urgency, and value of recommended repairs

Answer customer questions and coordinate technical support when needed

Build relationships with facility managers and customer decision-makers

Secure approvals, purchase orders, and required documentation

Coordinate approved repairs with the service department

Maintain accurate quote statuses and follow-up records

Re-engage customers regarding declined or deferred repairs

Track approval rates, lost-sales reasons, and recurring customer objections

Help maintain a consistent and profitable repair backlog

Qualifications

Inside sales, account management, or customer service experience

Strong verbal and written communication skills

Excellent organization and follow-through

Ability to manage a high volume of open proposals and customer interactions

Comfortable discussing pricing, urgency, and the value of recommended work Ability to work closely with service managers, technicians, and administrative staff

Commercial HVAC, refrigeration, facilities, or mechanical-service experience preferred

Experience with CRM, service-management, or proposal-tracking software preferred

Compensation

Base pay of $25 per hour, approximately $52,000 annually

Performance-based commission on eligible repair revenue

The position is expected to earn a minimum of approximately $24,000 in annual commission

Estimated total annual compensation of approximately $76,000, with additional earning potential based on performance

Commission applies only to eligible repair work that has been approved, completed, invoiced, and paid. Preventative maintenance agreements, construction projects, warranty work, callbacks, credits, and no-charge work are excluded. Repairs must meet PMG’s minimum gross-margin requirements unless otherwise approved by the General Manager.

Ideal Candidate The ideal candidate enjoys building customer relationships, following opportunities through to completion, and producing measurable results. This person will be motivated by both customer service and sales performance and will bring consistent ownership to PMG’s repair-approval process.

Benefits Medical, Dental, Vision, Vacation, Sick, Holiday Pay, 401K w/match up to 4%