Service Technician

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Location:

Kent, WA

Ingersoll Rand thrives on a culture of innovation and a sense of ownership, committed to enhancing the lives of our employees, customers, and the planet. With over 80 renowned brands, our customers rely on our products and services to deliver high‑quality flow creation and industrial solutions designed to perform in the most complex and harsh conditions. Additionally, our unwavering commitment to ownership has enabled our employees to cultivate strong customer relationships, driving them to solve the industry’s most difficult problems.

• The Service Technician for Ingersoll Rand’s Industrial Technologies and Services Division serves customers by installing, troubleshooting, repairing and maintaining all makes of rotary screw and reciprocating and/or Centac and ECC air compressors, along with additional compressed-air system components. You will use precision measuring tools for diagnostic trouble‑shooting of compressed-air equipment. In addition, you need to have knowledge of all operations and parts manuals associated with all equipment.

• Ensure the correct installation, maintenance, and field repair of the equipment manufactured and sold by Ingersoll Rand at the purchaser’s location.
• Maintain up‑to‑date knowledge of the field installation and repair requirements of this equipment.
• Provide technical advice and be able to train customers, potential customers, field salesmen, and field service trainees.
• Diagnose problems, recommend corrective action in this unsupervised environment and submit clear, accurate records and/or oral reports to the manufacturing facility.
• Maintain a high degree of integrity in handling business affairs.
• Maintain proper written and oral communication skills to transfer information related to service work in a concise and logical manner.
• Submit detailed technical reports on each service call in an eligible fashion, suitable for billing customers.
• Submit accurate, detailed and timely expense‑account records along with timecards on a weekly basis. Maintain good financial records and practices to manage company business matters, credit cards, and if required, a company car.

• 2–5 years’ experience of troubleshooting industrial/commercial mechanical systems. Experience on compressed‑air systems/centrifugal technologies/solid controls background is a plus. While not required, those with knowledge in the service, diagnosis, and startup of both rotary and centrifugal air compressors, including dryers, cooling towers, and filtration systems are encouraged to apply.
• High school diploma or equivalent required.
• Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to: DUI in the previous 5 years, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.

• Operating knowledge of Microsoft Office software and other basic computer usage. Working proficiency with handheld computer (i.e. Smartphone, iPad) and network basics.
• Customer service skills such as conflict resolution, communication, negotiation, etc.
• Maintain proper business travel practices in a cost‑efficient manner.
• This position requires working in diverse conditions including but not limited to mechanical equipment rooms with exposure to noisy operating equipment, exposure to extreme weather conditions, precarious places, and risk of electrical shock (high voltage) with NFPA or equivalent standards.
• This position is highly physical and requires regular use of hands,…