Lead Case Manager- Supportive Housing

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PSHP Full Time Washington, DC, US

30+ days ago Requisition

Salary Range: $62,000.00 To $65,000.00 Annually

Pathways to Housing DC (Pathways DC) is a nationally recognized nonprofit and pioneer of the Housing First model, serving individuals experiencing homelessness in Washington, DC and Montgomery County, MD. We believe housing is a basic human right and provide housing, case management, behavioral health, outreach, and supportive services without preconditions such as sobriety or treatment compliance.

The Lead Case Manager is a key member of the Permanent Supportive Housing Program (PSHP) and provides clinical and administrative supervision to a team of 3 Case Managers while maintaining a caseload of approximately 9 clients. This role ensures services are delivered in alignment with Housing First, harm reduction, and client-centered care principles, supporting individuals in achieving housing stability, recovery, and community integration .

• Supervise and facilitate the professional development of the Case Managers
• Collaborate with the Clinical Supervisors and Program Manager in determining staffing needs and interviewing potential Case Managers, as well as assigning caseloads to Case Managers
• Train, supervise and evaluate the Case Managers in conjunction with the Clinical Supervisors and Program Manager
• Plan and implement all client services, in collaboration with the Case Managers
• Supervise electronic and written record-keeping activities, e.g., progress notes, service plans, client budgets, incident reports and client charts
• Coordinate services of the PSHP with other inpatient and outpatient community treatment, support and social services
• Collaborate with the Program Manager regarding housing issues of PSHP clients
• Represent PSHP in internal meetings. May represent Pathways on external related meeting in conjunction with the Clinical Supervisors and Program Manager
• Coordinate the use of agency vehicles designated for use by the PSHP
• Perform other related duties as assigned

• Collaborates with client in the formulation of a Case Management Plan that is reviewed and modified with client on a regular basis;
• Provides outreach, case management, counseling, advocacy, and other needed services to clients in any environment including: the streets, shelters, jails, hospitals, apartments, office, etc;
• Provides individually tailored services to each client in the following areas: housing, school, training & work opportunities, activities of daily living, health, wellness self-management, relapse prevention, money management & entitlements, medication support, self help & empowerment, problem solving, family life & social relationships and integrated treatment for substance abuse;
• Maintains written and computerized records, compile reports and completes other program documentation (e.g. progress notes, case management plans, intakes, biopsychosocial assessments, monthly visit reports, incident reports);
• Responsible for the monthly client contact requirements as follows: 4 contacts per month for homeless clients, including 2 face to face contacts; 2 contacts per month for housed clients, including 1 face to face contact in the client’s apartment; additional monthly contacts as determined by the Case Management Plan and assessment of client needs;
• Coordinates and monitors referrals to community services and advocates client participation;
• Participates in monthly staff meetings;
• Participates in staff trainings as scheduled;
• Performs related work as assigned;