Transportation Manager

Job Summary

MAKE GREAT PIZZA — AND MORE — POSSIBLE
Be a part of the world's #1 Pizza company and watch your career grow!

Manage the delivery and service department (typically 40 drivers). Formulate and administer policies, programs and procedures for the delivery and service department, including schedules, rates, routes, and assignment of drivers and vehicles. Build and maintain positive customer relationships, managing all customer service complaints and concerns effectively. Manage/comply with federal, state, company policies, local laws, transportation programs and regulations.

Salary DOE: $117K – $125K

Mon – Fri. Day shift. Hours depend on Transportation needs. Flexibility required. Weekends as necessary to support a 24‑hour operation. Working all major holidays.

• Build a solid Transportation team by recruiting, interviewing, hiring, and retaining quality team members.
• Ensure all team members have the necessary tools to complete their jobs.
• Conduct training, coaching, and feedback sessions, complete performance appraisals and make recommendations for pay increases.
• Effectively resolve employee relations issues.
• Be available to provide support to team members.
• Develop plans, policies, and procedures for the Transportation department.
• Attend and participate in annual Leadership & Development training sessions.
• Conduct safety, team, and quarterly meetings.
• Perform other duties as assigned by Manager and/or Director.
• Conduct yearly performance appraisals on your drivers and staff.

• Prepare annual Transportation department budget for Director‑Supply Chain Center review and approval.
• Review and approve Transportation department payroll.
• Review cost statements to identify excessive expenses and make recommendations for cost containment.
• Audit and approve invoices from leasing company.
• Manage overall performance of truck leasing company to ensure PMs are met to Domino’s standard and repairs are completed timely.
• Generate all Transportation related reports, including backhauls and the weekly key indicator summary.
• Conduct monthly Comdata audits to ensure fuel compliance.

• Plan, review, and revise driver schedules to ensure increased efficiency and lower costs.
• Conduct continuous analysis of vehicle and driver assignments and analyze scheduling for possible consolidation.
• Continuously analyze proposed schedules and rates, initiate preparation and distribution of proposed trip schedule changes and submit analyses of data and re‑scheduling recommendations to WRC Transportation team.
• Conduct route analysis to identify cost‑saving opportunities.
• Conduct route observations to ensure Drivers are performing as required.
• Monitor mis‑deliveries and develop avoidance strategies.
• Monitor driver hours of service via onboard computerized system (People Net).
• Monitor Drive camera videos for SCC compliance.
• Review driver logs and paperwork.
• Oversee maintenance of driver qualification file.
• Conduct daily dynamic routing.
• Oversee and be prepared for operational and transportation audits throughout the year.
• Oversee fleet image.

• Build and maintain positive customer relationships with franchisees, store managers and crew, leasing company, etc. Provide guidance to Transportation team members on customer relations issues and act as a role model for building positive relationships.
• Provide timely responses to Slice of Pie complaints.
• May participate on the Transportation Advisory Board.
• Visit new store builds to determine delivery accessibility, and report findings to Director.
• As needed, if qualified, drive company commercial vehicle or straight truck for deliveries or to leasing company for service/maintenance.

• 2‑year degree or some college, plus equivalent work experience may be accepted;
  Bachelor’s degree preferred.
• 3‑5 years of Transportation experience with a proven track record in logistics.
• Minimum 3‑5 years supervisory experience with proven ability to develop and lead team members in meeting goals and objectives.
• Thorough working knowledge of Department of Transportation rules and compliance regulations.
• Results‑oriented with strong organizational, decision‑making and people skills.
• Strong knowledge of Microsoft Office…