Kinetic Customer Service Technician

About the Role

Kinetic's team of Customer Service Technicians are vital team members who represent our leading telecommunications brand that connects homeowners, small business, enterprise, and carrier partners across the United States. Our team of Customer Service Technicians care about technology and connecting customers to products they value. Through providing technical expertise and customer support, our Customer Service Technicians create meaningful connections with customers that create long-term relationships.

• Install and repair residential and business communications services including telephone, internet, and video.
• Train and work with tools and test equipment to provide service of multiple different technologies and network designs.
• Recommend products and services that resolve their communications needs.
• Work in both buried and aerial plant requiring pole climbing and ladder skills.
• Safely operate and maintain clean and organized company service vehicle.
• Work in both inside and outside environments.
• Complete necessary safety training and follow safety standards and regulations.
• You will report to the Manager of Local Operations.

• High School Diploma or GED equivalent.
• Valid driver’s license and safe driving record.
• Basic technology and math skills.
• Ability to distinguish colors in color‑coded cable.
• Ability to lift up to 50 lbs and work aloft.
• Ability to complete required safety training.
• Ability to work assigned schedules and extended hours including day, evening, weekend, and holiday hours.
• Ability to respond to after hour callouts.

• Customer service or sales experience.
• Certifications or training directly related to the position.
• Two‑year technical degree in computers or electronics, or equivalent work experience.

Pole climbing, ladder use, lifting up to 50 lbs, working outdoors and indoors, safety compliance, and vehicle operation.

• Medical, Dental, Vision Insurance Plans.
• 401K Plan.
• Health & Flexible Savings Account.
• Life and AD&D, Spousal Life, Child Life Insurance Plans.
• Educational Assistance Plan.

Uniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.

Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and obtain approval from federal regulatory agencies before granting certain system/network access to any non‑U.S. citizen personnel. Offers of employment extended to non‑U.S. citizens are contingent upon receiving the requisite approval. Non‑U.S. citizens are required to provide Uniti with the personal identifying information needed to obtain the necessary approval before accessing certain systems and/or Uniti’s network.

If you are not a U.S. citizen, please notify your recruiter or email  as soon as possible for information on Uniti’s foreign personnel disclosure and approval requirements.

Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre‑employment screenings, including but not limited to criminal background check, drug‑screen, motor vehicle records check, or other pre‑employment screening. All such screenings will be conducted by an external third‑party with the Candidate’s written consent and in accordance with federal and state law.

Refusal to authorize or submit to a required pre‑employment screening may disqualify the candidate from employment. A prior criminal record will NOT automatically disqualify a candidate but will be evaluated on a case‑by‑case basis considering a number of factors, including the nature and specific duties of the position. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.

Actual base pay for this job will depend on the candidate’s primary work location and other factors, such as relevant skills and experience.