Senior Cash Applications Specialist - Hybrid | Sarasota Office

Sangoma is a leading provider of business communications solutions, empowering businesses with reliable, scalable, and integrated technologies that keep teams connected and productive.

Sangoma is seeking an experienced Senior Cash Applications Specialist to manage daily cash application activities, resolve complex payment issues, and ensure customer payments are applied accurately and timely. This role will work closely with Accounts Receivable, Collections, Billing, Treasury, Accounting, and Customer Service while supporting process improvements and maintaining strong financial controls.

• Manage daily cash application activities, including ACH, wires, lockbox, credit cards, checks, and electronic payments.
• Research and resolve unapplied cash, short payments, over payments, duplicate payments, unidentified receipts, and other payment discrepancies.
• Reconcile cash receipts to bank deposits and ERP transactions and maintain accurate customer accounts.
• Monitor cash application exceptions, unapplied balances, and recurring payment issues.
• Support month-end close, audits, reporting, and reconciliation activities.
• Identify opportunities to improve cash application processes, controls, automation, and efficiency.li>
• Contribute to SOPs, process documentation, system testing, and workflow improvements.
• Collaborate with internal teams, customers, payment providers, and banking partners to resolve payment-related issues.
• Serve as a resource to team members on complex cash application processes and best practices.

• 3+ years of experience in Cash Applications, Accounts Receivable, or related financial operations.
• Experience working in a high-volume cash application or AR environment
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• Strong understanding of payment processing, reconciliation, AR practices, and financial controls.
• Demonstrated ability to resolve complex payment and account discrepancies.
• Experience with Net Suite or a similar ERP system
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• Strong Microsoft Excel skills, including Pivot Tables and XLOOKUP/VLOOKUP.
• Experience with payment portals and electronic payment platforms.
• Experience supporting month-end close, audits, and process improvement initiatives.
• Ability to work independently, manage multiple priorities, and identify practical solutions.

Knowledge, Skills & Abilities

• Strong analytical, reconciliation, and problem-solving skills.
• Excellent attention to detail and accuracy.
• Strong organizational and time-management skills.
• Effective written and verbal communication.
• Ability to work collaboratively across departments.
• Customer-focused approach with a commitment to accuracy and service.
• Proficiency in Microsoft Office, particularly Excel.

What We Offer:

• Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) are effective after a short waiting period
• Matching 401K program - 100% match on 4%.
• Employee Stock Purchase Plan after one year of service.
• Flexible Time Off & Company Holidays
• Entrepreneurial work environment partnered with high-growth career opportunities
• We value transparency and fairness in our compensation practices. For this role, we offer a salary range of $21 to $26per hour, commensurate with experience, qualifications, and location.

Must be authorized to work in the United States on a full-time basis for any employer.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.