Collections Specialist

Dallas College is seeking a detail-oriented and customer-focused Collections Specialist to help manage outstanding receivables and support the institution's financial operations. In this role, you will work directly with students, sponsors, businesses, government agencies, and other customers to resolve account balances, answer questions, and identify solutions that lead to successful payment outcomes.

The ideal candidate combines strong customer service skills with analytical thinking and a proactive approach to account management. You'll play an important role in helping customers resolve financial obligations while contributing to the college's overall financial health and operational effectiveness.  ## What You'll Do### Manage and Resolve Accounts
* Manage an assigned portfolio of receivables and monitor account activity.
* Review aging reports to identify accounts requiring collection efforts and follow-up.
* Prioritize accounts based on risk, balance amounts, payment history, and collection timelines.
* Monitor invoice due dates and initiate collection activities in accordance with established procedures.
* Track accounts through resolution, ensuring timely follow-up and issue resolution.### Engage with Customers
* Contact customers through phone, email, written correspondence, and other approved communication channels.
* Provide payment reminders and delinquency notices in a professional and respectful manner.
* Discuss account balances, payment expectations, and available resolution options.
* Establish payment arrangements and monitor adherence to agreed-upon payment plans.
* Follow up on missed payments and unresolved commitments.### Investigate and Resolve Issues
* Research account discrepancies and identify barriers to payment, including billing errors, disputed charges, unapplied payments, or missing documentation.
* Partner with internal departments and external stakeholders to resolve account issues efficiently.
* Maintain accurate records of customer interactions, payment commitments, and account status updates.
* Escalate accounts for advanced collection activities when appropriate.### Deliver Excellent Customer Service
* Serve as a key point of contact for customers with outstanding balances.
* Provide timely, professional, and solution-oriented support.
* Build positive working relationships with internal and external stakeholders.
* Help identify opportunities to improve collection processes and customer experience.
** Position /

Job Summary
** The Collections Specialist is responsible for the timely collection and resolution of accounts receivable to reduce outstanding balances and improve cash collections. The position performs proactive account monitoring, customer outreach, payment follow-up, account research, dispute resolution, payment arrangement monitoring, documentation, and escalation of delinquent accounts.

This position serves as a primary point of contact for customers with outstanding obligations and works collaboratively with billing, accounting, cash application, academic and administrative departments, sponsors, businesses, government agencies, and other external entities to resolve issues affecting the institution's ability to collect receivables.
** Essential

Duties & Responsibilities
*** Manage an assigned portfolio of institutional receivables.
* Review accounts receivable aging reports and identify accounts requiring collection activity.
* Prioritize accounts based on age, dollar value, risk, payment history, and established collection protocols.
* Monitor invoice due dates and initiate collection activity according to established timelines.
* Maintain accurate collection notes, commitments, correspondence, and account status information in the designated system.
* Follow accounts through resolution rather than limiting activity to individual collection contacts.
* Conduct telephone, email, written, and other approved collection outreach.
* Issue payment reminders and delinquency notices according to established procedures.
* Obtain payment commitments and
* Follow up on broken payment commitments.
* Establish and administer payment arrangements and document expected payment dates.
* Prepare accounts for advanced collection activity when internal efforts have been exhausted.
* Identify billing errors, unapplied payments, disputed charges, missing documentation, or other issues preventing collection.
* Communicate clearly with customers regarding balances, payment expectations, and resolution requirements.
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